Quality is a factor that all organizations strive to achieve for their product/service. The customers always prefer a brand that provides the best quality. A deliberative effort from the part of the organizations is required to ensure that their product/service consistently meets the expectations of the customer. The courses in Quality Management aim to reduce the defects, waste, costs and ensure efficient performance and safety at the workplace. It will be a positive experience for the employees as well as the customers to engage with an organization that prioritizes quality. Quality management isn’t limited to improving the quality of the product, instead, it aims to make the customer’s journey convenient throughout the cycle.