{"id":19901,"date":"2021-07-26T12:02:33","date_gmt":"2021-07-26T08:02:33","guid":{"rendered":"https:\/\/www.blueoceanacademy.com\/?page_id=19901"},"modified":"2021-07-26T12:02:33","modified_gmt":"2021-07-26T08:02:33","slug":"customer-relation-management","status":"publish","type":"page","link":"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/","title":{"rendered":"Customer Relation Management"},"content":{"rendered":"<h3><strong>Course Overview:<\/strong><\/h3>\n<p>With the onset of building a relationship with the customer, it is very important to record the information in a manner it is readily available. This customer relationship management (CRM) certification training course equips you to understand and apply the aspects of the CRM and manage the relationship well.<\/p>\n<p>The business demands critical follow up and customers definitely appreciate an individual go the extra mile to serve them. This training ensures greater insight to empower the participants in learning the different mechanisms of the CRM and have high level of customer satisfaction.<\/p>\n<p>This training course will enable the individual to support the customer with all the details readily available in the Customer Relationship Management System and ensure a fact-based interaction.<\/p>\n<p><a href=\"https:\/\/www.blueoceanacademy.com\/wp-content\/uploads\/2021\/07\/crm4.jpeg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-large wp-image-19903\" src=\"https:\/\/www.blueoceanacademy.com\/wp-content\/uploads\/2021\/07\/crm4-1024x519.jpeg\" alt=\"\" width=\"1024\" height=\"519\" \/><\/a><\/p>\n<h3><strong>Course Objectives:<\/strong><\/h3>\n<p>The customer relationship management (CRM) certification training trains you to understand the importance and application of the CRM system. It helps in noting the details and responding to the customer using a fact-based method.<\/p>\n<p>It allows saving all the information in one place and create a follow through in a professional manner. The business information no longer is based on an individual and is available to the organization and can be used by the required individuals.<\/p>\n<p>Upon completing this Customer Relationship Management (CRM) Certification Training Course successfully, participants will be able to:<\/p>\n<ul>\n<li>Recognize why Customer Relationship Management (CRM) system is essential<\/li>\n<li>Know the\u00a0<a href=\"https:\/\/zoetalentsolutions.com\/course\/customer-experience-management-certification-training-course\/\">best practices of CRM implementation<\/a><\/li>\n<li>Explain the value generated by using the customer relationship management tool<\/li>\n<li>Support teams and individuals to strategize and set key milestones for using the CRM.<\/li>\n<li>Determine the benefits of using a CRM system<\/li>\n<li>Application of the CRM system<\/li>\n<li>Support the customer by using the CRM<\/li>\n<li>Apply the learnings to\u00a0enhance customer service, sales and marketing<\/li>\n<li>Document the interactions with the customer to follow through<\/li>\n<\/ul>\n<h3><strong>Who Should Attend?<\/strong><\/h3>\n<p>This Customer Relationship Management (CRM) Certification Training Course is ideal for:<\/p>\n<ul>\n<li>Customer Relationship Managers<\/li>\n<li>Any individual who uses the CRM \u2013 Customer Relationship Management System<\/li>\n<li>Customer Service Representatives<\/li>\n<li>Customer Service Executives<\/li>\n<li>Sales Support Representatives<\/li>\n<li>Call Centre or BPO Executives<\/li>\n<li>Business Development Executives<\/li>\n<li>Receptionist<\/li>\n<\/ul>\n<h3><strong>Course Outline:<\/strong><\/h3>\n<p><strong>Introduction<\/strong><\/p>\n<ul>\n<li>What is a CRM?<\/li>\n<li>Know the pre \u2013 requisites<\/li>\n<li>Develop a learning path<\/li>\n<\/ul>\n<p><strong>Build a road map<\/strong><\/p>\n<ul>\n<li>Use the bridge model \u2013 create a destination<\/li>\n<li>Know your mistakes when using the CRM<\/li>\n<li>Why individuals find it hard to use the CRM?<\/li>\n<li>Know where you stand on that road?<\/li>\n<\/ul>\n<p><strong>Importance of the CRM<\/strong><\/p>\n<ul>\n<li>Why is it important to have the CRM?<\/li>\n<li>Optimize the customer relationship by using the CRM<\/li>\n<li>Benefits of the CRM<\/li>\n<li>Understand the best practices<\/li>\n<\/ul>\n<p><strong>Strategy &amp; Planning<\/strong><\/p>\n<ul>\n<li>Develop an organization strategy for the CRM<\/li>\n<li>Look at the future when planning<\/li>\n<li>Planning of interactions with the customer<\/li>\n<li>Deal with the obstacles that come in the way<\/li>\n<\/ul>\n<p><strong>Finalize the Tool<\/strong><\/p>\n<ul>\n<li>Finalize the tool which fits the requirement of the organization basis the strategy<\/li>\n<li>Manage day to day requirements<\/li>\n<li>Organization Settings<\/li>\n<li>Data Security<\/li>\n<li>User Management<\/li>\n<li>Customization<\/li>\n<\/ul>\n<p><strong>CRM used in Customer Service<\/strong><\/p>\n<ul>\n<li>Effective use of the CRM when interacting with the customer<\/li>\n<li>Support the customer with the right knowledge<\/li>\n<li>Detailed Information<\/li>\n<li>Communication Channels<\/li>\n<\/ul>\n<p><strong>CRM used in Sales &amp; Marketing<\/strong><\/p>\n<ul>\n<li>Automation<\/li>\n<li>Customer Relationship Activity and Connect<\/li>\n<li>Create a check list for business target success<\/li>\n<li>Be a champion \u2013 make the CRM work for you<\/li>\n<\/ul>\n<p><strong>Follow Through<\/strong><\/p>\n<ul>\n<li>Follow up is Critical<\/li>\n<li>Deal with the roadblocks and obstacles<\/li>\n<li>Create a plan for the next interaction and ways to connect<\/li>\n<li>Effective delegation to the system<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Course Overview: With the onset of building a relationship with the customer, it is very important to record the information in a manner it is readily available. This customer relationship [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_eb_attr":"","footnotes":""},"class_list":["post-19901","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Relation Management - Blue Ocean Academy<\/title>\n<meta name=\"description\" content=\"Deliver business class service with integrated collaboration experiences. Client Interaction. Account Management. Document Storage.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Relation Management\" \/>\n<meta property=\"og:description\" content=\"Deliver business class service with integrated collaboration experiences. Client Interaction. Account Management. Document Storage.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Blue Ocean Academy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BlueOceanAcademy\/\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.blueoceanacademy.com\/wp-content\/uploads\/2021\/07\/crm4-1024x519.jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@blueoceantrg\" \/>\n<meta name=\"twitter:label1\" content=\"\u0648\u0642\u062a \u0627\u0644\u0642\u0631\u0627\u0621\u0629 \u0627\u0644\u0645\u064f\u0642\u062f\u0651\u0631\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 \u062f\u0642\u0627\u0626\u0642\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/\",\"url\":\"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/\",\"name\":\"Customer Relation Management - Blue Ocean Academy\",\"isPartOf\":{\"@id\":\"https:\/\/www.blueoceanacademy.com\/ar\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.blueoceanacademy.com\/wp-content\/uploads\/2021\/07\/crm4-1024x519.jpeg\",\"datePublished\":\"2021-07-26T08:02:33+00:00\",\"description\":\"Deliver business class service with integrated collaboration experiences. Client Interaction. Account Management. Document Storage.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/#breadcrumb\"},\"inLanguage\":\"ar\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/#primaryimage\",\"url\":\"https:\/\/www.blueoceanacademy.com\/wp-content\/uploads\/2021\/07\/crm4-1024x519.jpeg\",\"contentUrl\":\"https:\/\/www.blueoceanacademy.com\/wp-content\/uploads\/2021\/07\/crm4-1024x519.jpeg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.blueoceanacademy.com\/ar\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Relation Management\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.blueoceanacademy.com\/ar\/#website\",\"url\":\"https:\/\/www.blueoceanacademy.com\/ar\/\",\"name\":\"Blue Ocean Academy\",\"description\":\"World Leader in Supply Chain Training\",\"publisher\":{\"@id\":\"https:\/\/www.blueoceanacademy.com\/ar\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.blueoceanacademy.com\/ar\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ar\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.blueoceanacademy.com\/ar\/#organization\",\"name\":\"Blue Ocean Academy\",\"url\":\"https:\/\/www.blueoceanacademy.com\/ar\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\/\/www.blueoceanacademy.com\/ar\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.blueoceanacademy.com\/wp-content\/uploads\/2023\/08\/Blue-Ocean-Corporation-Dubai-logo.png\",\"contentUrl\":\"https:\/\/www.blueoceanacademy.com\/wp-content\/uploads\/2023\/08\/Blue-Ocean-Corporation-Dubai-logo.png\",\"width\":400,\"height\":130,\"caption\":\"Blue Ocean Academy\"},\"image\":{\"@id\":\"https:\/\/www.blueoceanacademy.com\/ar\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/BlueOceanAcademy\/\",\"https:\/\/x.com\/blueoceantrg\",\"https:\/\/www.linkedin.com\/school\/blue-ocean-management-training\/mycompany\/?viewAsMember=true\",\"https:\/\/www.youtube.com\/c\/BlueOceanAcademy-corporate-training\/featured\",\"https:\/\/www.instagram.com\/blueoceandubai\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Customer Relation Management - Blue Ocean Academy","description":"Deliver business class service with integrated collaboration experiences. Client Interaction. Account Management. Document Storage.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/","og_locale":"ar_AR","og_type":"article","og_title":"Customer Relation Management","og_description":"Deliver business class service with integrated collaboration experiences. Client Interaction. Account Management. Document Storage.","og_url":"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/","og_site_name":"Blue Ocean Academy","article_publisher":"https:\/\/www.facebook.com\/BlueOceanAcademy\/","og_image":[{"url":"https:\/\/www.blueoceanacademy.com\/wp-content\/uploads\/2021\/07\/crm4-1024x519.jpeg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@blueoceantrg","twitter_misc":{"\u0648\u0642\u062a \u0627\u0644\u0642\u0631\u0627\u0621\u0629 \u0627\u0644\u0645\u064f\u0642\u062f\u0651\u0631":"3 \u062f\u0642\u0627\u0626\u0642"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/","url":"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/","name":"Customer Relation Management - Blue Ocean Academy","isPartOf":{"@id":"https:\/\/www.blueoceanacademy.com\/ar\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/#primaryimage"},"image":{"@id":"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/#primaryimage"},"thumbnailUrl":"https:\/\/www.blueoceanacademy.com\/wp-content\/uploads\/2021\/07\/crm4-1024x519.jpeg","datePublished":"2021-07-26T08:02:33+00:00","description":"Deliver business class service with integrated collaboration experiences. Client Interaction. Account Management. Document Storage.","breadcrumb":{"@id":"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/#breadcrumb"},"inLanguage":"ar","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/"]}]},{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/#primaryimage","url":"https:\/\/www.blueoceanacademy.com\/wp-content\/uploads\/2021\/07\/crm4-1024x519.jpeg","contentUrl":"https:\/\/www.blueoceanacademy.com\/wp-content\/uploads\/2021\/07\/crm4-1024x519.jpeg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.blueoceanacademy.com\/ar\/customer-relation-management\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.blueoceanacademy.com\/ar\/"},{"@type":"ListItem","position":2,"name":"Customer Relation Management"}]},{"@type":"WebSite","@id":"https:\/\/www.blueoceanacademy.com\/ar\/#website","url":"https:\/\/www.blueoceanacademy.com\/ar\/","name":"Blue Ocean Academy","description":"World Leader in Supply Chain Training","publisher":{"@id":"https:\/\/www.blueoceanacademy.com\/ar\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.blueoceanacademy.com\/ar\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ar"},{"@type":"Organization","@id":"https:\/\/www.blueoceanacademy.com\/ar\/#organization","name":"Blue Ocean Academy","url":"https:\/\/www.blueoceanacademy.com\/ar\/","logo":{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/www.blueoceanacademy.com\/ar\/#\/schema\/logo\/image\/","url":"https:\/\/www.blueoceanacademy.com\/wp-content\/uploads\/2023\/08\/Blue-Ocean-Corporation-Dubai-logo.png","contentUrl":"https:\/\/www.blueoceanacademy.com\/wp-content\/uploads\/2023\/08\/Blue-Ocean-Corporation-Dubai-logo.png","width":400,"height":130,"caption":"Blue Ocean Academy"},"image":{"@id":"https:\/\/www.blueoceanacademy.com\/ar\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BlueOceanAcademy\/","https:\/\/x.com\/blueoceantrg","https:\/\/www.linkedin.com\/school\/blue-ocean-management-training\/mycompany\/?viewAsMember=true","https:\/\/www.youtube.com\/c\/BlueOceanAcademy-corporate-training\/featured","https:\/\/www.instagram.com\/blueoceandubai\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.blueoceanacademy.com\/ar\/wp-json\/wp\/v2\/pages\/19901","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.blueoceanacademy.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.blueoceanacademy.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.blueoceanacademy.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.blueoceanacademy.com\/ar\/wp-json\/wp\/v2\/comments?post=19901"}],"version-history":[{"count":0,"href":"https:\/\/www.blueoceanacademy.com\/ar\/wp-json\/wp\/v2\/pages\/19901\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.blueoceanacademy.com\/ar\/wp-json\/wp\/v2\/media?parent=19901"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}