{"id":6901,"date":"2018-07-03T12:29:34","date_gmt":"2018-07-03T08:29:34","guid":{"rendered":"https:\/\/www.blueoceanacademy.com\/\/"},"modified":"2023-09-03T12:10:41","modified_gmt":"2023-09-03T12:10:41","slug":"iata-passenger-ground-services-course","status":"publish","type":"page","link":"https:\/\/www.blueoceanacademy.com\/ar\/iata-passenger-ground-services-course\/","title":{"rendered":"IATA Passenger Services Training Course"},"content":{"rendered":"\t\t
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IATA Aviation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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IATA certifications open the gateway to a world of opportunities across the Aviation, Travel and Tourism industry. Choose from our extensive set of IATA training programs \u2013 Cabin Crew, Passenger Ground Services, Airport Ramp Services, Foundation in Travel and Tourism and build an exciting career in aviation and travel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegister Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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IATA Passenger Services Training Course<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n
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  • \n \n <\/i> \n Overview<\/span> \n <\/li>\n
  • \n \n <\/i> \n Course Outline <\/span> \n <\/li>\n
  • \n \n <\/i> \n Association<\/span> \n <\/li>\n \n <\/ul>\n <\/div>\n \n
    \n\t\t \n
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    Course Methodology<\/strong><\/p>

    The\u00a0IATA PASSENGER GROUND SERVICES\u00a0<\/strong>training course utilizes a variety of individual and team exercises, assessments, videos and group discussions.<\/p>

    \u00a0<\/p>

    Course Objectives<\/strong><\/p>

    Upon completing the course, participants will be able to understand:<\/p>

    • How airlines and airports operate in relation to the provision of passenger services.<\/li>
    • Passenger and baggage check-in and boarding procedures, including passengers with special needs.<\/li>
    • The regulatory requirements pertaining to passenger and baggage transport.<\/li>
    • How computer reservations and departure control systems operate.<\/li>
    • How to ensure safe and secure passenger and baggage transport.<\/li>
    • The requisites for delivering superior customer service.<\/li>
    • The latest trends and technological innovations in passenger services.<\/li><\/ul>

      Target Audience<\/strong>
      The IATA Passenger Ground Services training program is designed for Airline Passenger Service staff, Ground Handling Agents, Airport Operators, Civil Aviation Authorities and anyone wishing to pursue a career as a Passenger Service Agent.<\/p>

      Target Competencies<\/strong><\/p>

      • Airport and Airline Operations<\/li>
      • Computer Reservations (CRS) and Departure Control Systems (DCS) functions.<\/li>
      • Check-in Procedures<\/li>
      • Handling Dangerous Goods<\/li>
      • Managing Passenger Interactions<\/li>
      • Aviation Security Procedures<\/li>
      • Passenger Facilities<\/li><\/ul> <\/div>\n\t\t \n
        \n\t\t\t\t

        Introduction<\/strong><\/p>

        The IATA Passenger Ground Services training is a comprehensive program, covering the fundamentals of airport ground operations, preparing airline professionals to deliver the industry\u2019s best passenger facilitation. It is designed to develop the skills required to provide assistance and related passenger services at the check-in, gate and concourse of the airport.<\/p>

        \u00a0<\/p>

        Module 1: Introduction to Airport & Airline Ground Operations<\/strong><\/p>

        • The Airport as an Operational System<\/li>
        • Airline Ground Operational Requirements<\/li>
        • International Passenger & Baggage Carriage<\/li>
        • Regulatory Framework<\/li><\/ul>

          Module 2: Computer Reservations and Departure Control Systems Function<\/strong><\/p>

          • The Computer Reservations System<\/li>
          • The Departure Control System<\/li><\/ul>

            Module 3: Check-In Procedures for Passengers and their Baggage<\/strong><\/p>

            • Travel and Health Documentation<\/li>
            • Passenger Acceptance<\/li>
            • Baggage Acceptance<\/li>
            • Passenger Categories<\/li>
            • Arrival and Transfer Services<\/li>
            • Arrival and Transfer Services<\/li><\/ul>

              Module 4: Conditions of Carriage, Boarding Procedures and Close-Out Messaging<\/strong><\/p>

              • Conditions of Contract for Carriage of Passengers and Baggage<\/li>
              • Passenger Boarding Procedures and Flight<\/li>
              • Close-Out Messaging<\/li><\/ul>

                Module 5: Dangerous Goods Regulations<\/strong><\/p>

                • International DG Regulatory References<\/li>
                • Restrictions and Limitations<\/li>
                • Packaging, Marking and Labelling<\/li>
                • Dangerous Goods Emergency Procedures<\/li><\/ul>

                  Module 6: Managing Passenger Interactions<\/strong><\/p>

                  • Importance of Customer Service to the Business<\/li>
                  • Handling Passenger Interactions<\/li><\/ul>

                    Module 7: Aviation Security Requirements for Passengers and Baggage<\/strong><\/p>

                    • The Need for Aviation Security<\/li>
                    • ICAO International Conventions<\/li>
                    • Passenger & Baggage Security Procedures<\/li>
                    • Passenger and Baggage Reconciliation Procedures<\/li>
                    • Bomb Threats and Responses to Them<\/li><\/ul>

                      Module 8: Enhanced Passenger Facilitation<\/strong><\/p>

                      • Purpose of Advance Passenger Processing<\/li>
                      • CUSS, CUTE and CUPPS<\/li>
                      • Role of PGSAs in a Fast Travel Program<\/li><\/ul>

                        Module 9: Future of the Industry<\/strong><\/p>

                        • Passenger Ground Services\u2013Future Trends<\/li>
                        • Your Future\u2013Landing a Job in Aviation<\/li><\/ul> <\/div>\n\t\t \n
                          \n\t\t\t\t

                          \"\"<\/p>

                          The International Air Transport Association (IATA) is the leading trade association for the world\u2019s airlines representing around 83% of total air traffic, providing high-value training programs and certifications.<\/p>

                          Blue Ocean provides airline training programs, guided by global industry norms set and certified by IATA. We have a track record of mentoring thousands of airline professionals who are successfully placed on international profiles.<\/p> <\/div>\n\t\t <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                          \n\t\t\t\t
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                          \n
                            \n
                          • \n \n <\/i> \n Overview<\/span> \n <\/li>\n \n <\/ul>\n <\/div>\n \n
                            \n\t\t \n
                            \n\t\t\t\t

                            Course Methodology<\/strong><\/p>

                            The\u00a0IATA PASSENGER GROUND SERVICES\u00a0<\/strong>training course utilizes a variety of individual and team exercises, assessments, videos and group discussions.<\/p>

                            \u00a0<\/p>

                            Course Objectives<\/strong><\/p>

                            Upon completing the course, participants will be able to understand:<\/p>

                            • How airlines and airports operate in relation to the provision of passenger services.<\/li>
                            • Passenger and baggage check-in and boarding procedures, including passengers with special needs.<\/li>
                            • The regulatory requirements pertaining to passenger and baggage transport.<\/li>
                            • How computer reservations and departure control systems operate.<\/li>
                            • How to ensure safe and secure passenger and baggage transport.<\/li>
                            • The requisites for delivering superior customer service.<\/li>
                            • The latest trends and technological innovations in passenger services.<\/li><\/ul>

                              \u00a0<\/p>

                              Target Audience<\/strong>
                              The IATA Passenger Ground Services training program is designed for Airline Passenger Service staff, Ground Handling Agents, Airport Operators, Civil Aviation Authorities and anyone wishing to pursue a career as a Passenger Service Agent.<\/p>

                              Target Competencies<\/strong><\/p>

                              • Airport and Airline Operations<\/li>
                              • Computer Reservations (CRS) and Departure Control Systems (DCS) functions.<\/li>
                              • Check-in Procedures<\/li>
                              • Handling Dangerous Goods<\/li>
                              • Managing Passenger Interactions<\/li>
                              • Aviation Security Procedures<\/li>
                              • Passenger Facilities<\/li><\/ul> <\/div>\n\t\t <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                \n\t\t\t\t
                                \n\t\t\t\t\t
                                \n
                                \n
                                  \n
                                • \n \n <\/i> \n Course Outline <\/span> \n <\/li>\n \n <\/ul>\n <\/div>\n \n
                                  \n\t\t \n
                                  \n\t\t\t\t

                                  Introduction<\/strong><\/p>

                                  The IATA Passenger Ground Services training is a comprehensive program, covering the fundamentals of airport ground operations, preparing airline professionals to deliver the industry\u2019s best passenger facilitation. It is designed to develop the skills required to provide assistance and related passenger services at the check-in, gate and concourse of the airport.<\/p>

                                  \u00a0<\/p>

                                  Module 1: Introduction to Airport & Airline Ground Operations<\/strong><\/p>

                                  • The Airport as an Operational System<\/li>
                                  • Airline Ground Operational Requirements<\/li>
                                  • International Passenger & Baggage Carriage<\/li>
                                  • Regulatory Framework<\/li><\/ul>

                                    \u00a0<\/strong><\/p>

                                    Module 2: Computer Reservations and Departure Control Systems Function<\/strong><\/p>

                                    • The Computer Reservations System<\/li>
                                    • The Departure Control System<\/li><\/ul>

                                      \u00a0<\/p>

                                      Module 3: Check-In Procedures for Passengers and their Baggage<\/strong><\/p>

                                      • Travel and Health Documentation<\/li>
                                      • Passenger Acceptance<\/li>
                                      • Baggage Acceptance<\/li>
                                      • Passenger Categories<\/li>
                                      • Arrival and Transfer Services<\/li>
                                      • Arrival and Transfer Services<\/li><\/ul>

                                        \u00a0<\/p>

                                        Module 4: Conditions of Carriage, Boarding Procedures and Close-Out Messaging<\/strong><\/p>

                                        • Conditions of Contract for Carriage of Passengers and Baggage<\/li>
                                        • Passenger Boarding Procedures and Flight<\/li>
                                        • Close-Out Messaging<\/li><\/ul>

                                          \u00a0<\/p>

                                          Module 5: Dangerous Goods Regulations<\/strong><\/p>

                                          • International DG Regulatory References<\/li>
                                          • Restrictions and Limitations<\/li>
                                          • Packaging, Marking and Labelling<\/li>
                                          • Dangerous Goods Emergency Procedures<\/li><\/ul>

                                            \u00a0<\/p>

                                            Module 6: Managing Passenger Interactions<\/strong><\/p>

                                            • Importance of Customer Service to the Business<\/li>
                                            • Handling Passenger Interactions<\/li><\/ul>

                                              \u00a0<\/p>

                                              Module 7: Aviation Security Requirements for Passengers and Baggage<\/strong><\/p>

                                              • The Need for Aviation Security<\/li>
                                              • ICAO International Conventions<\/li>
                                              • Passenger & Baggage Security Procedures<\/li>
                                              • Passenger and Baggage Reconciliation Procedures<\/li>
                                              • Bomb Threats and Responses to Them<\/li><\/ul>

                                                \u00a0<\/p>

                                                Module 8: Enhanced Passenger Facilitation<\/strong><\/p>

                                                • Purpose of Advance Passenger Processing<\/li>
                                                • CUSS, CUTE and CUPPS<\/li>
                                                • Role of PGSAs in a Fast Travel Program<\/li><\/ul>

                                                  Module 9: Future of the Industry<\/strong><\/p>

                                                  • Passenger Ground Services\u2013Future Trends<\/li>
                                                  • Your Future\u2013Landing a Job in Aviation<\/li><\/ul>

                                                    \u00a0<\/p> <\/div>\n\t\t <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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                                                    • \n \n <\/i> \n Association<\/span> \n <\/li>\n \n <\/ul>\n <\/div>\n \n
                                                      \n\t\t \n
                                                      \n\t\t\t\t

                                                      \"\"<\/p>

                                                      The International Air Transport Association (IATA) is the leading trade association for the world\u2019s airlines representing around 83% of total air traffic, providing high-value training programs and certifications.<\/p>

                                                      Blue Ocean provides airline training programs, guided by global industry norms set and certified by IATA. We have a track record of mentoring thousands of airline professionals who are successfully placed on international profiles.<\/p> <\/div>\n\t\t <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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                                                      \n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                                                      IATA Aviation IATA certifications open the gateway to a world of opportunities across the Aviation, Travel and Tourism industry. Choose from our extensive set of IATA training programs \u2013 Cabin […]<\/p>\n","protected":false},"author":1,"featured_media":17092,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_eb_attr":"","footnotes":""},"class_list":["post-6901","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nIATA Passenger Services Training Course - Blue Ocean Academy<\/title>\n<meta name=\"description\" content=\"IATA Passenger Services Agent Course in Dubai is designed to train the professionals to work as a passenger service agent at airports. 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