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Certificate KPIs and Metrics
Course Objectives
By the end of the Certificate in HR KPI and Metrics Training Course, the participants of this course will be able to:
- Define what is KPI and Metrics
- Know the importance, difference, and benefits of KPIs and metrics
- Understand the role of HR in measuring the effectiveness of KPIs for success
- List of KPIs to be measured by Human Resource function
- Defining and calculating the KPIs for critical processes
- Effectively calculate and develop financial contribution and flow in the organisation
- Developing and improving the employee satisfaction index to maintain employee morale
- Control employee turnover and develop strategies to attract and retain competent candidates
- Develop employee engagement and innovation index
- Identify business needs and improve productivity rate for the business to a standstill
Course Outline
Below is the course outline and the modules that would be covered during the Certificate in HR KPI and Metrics Training Course:
Module 1: Introduction to HR KPI and Metrics
- What is HR KPI and Metrics?
- Importance and benefits of HR KPI and Metrics
- Difference between HR KPI and Metrics
- Framework for KPI & Metrics
- Blunders of not having these in place
Module 2: Types of HR KPI’s
- Compensation
- Salary competitiveness
- Healthcare and employee benefits
- Employee productivity rate Return on Investment
- Employment
- Employee tenure
- Absenteeism rate
- Termination rate
- Cost per employee
- Training cost and effectiveness
- Cultural
- Employee satisfaction
- Leaves provided and availed
- Organisational culture training
- Employee promotion rate
- Performance
- Competency percentage
- Internal job posting (IJP’s)
- On Job Training (OJT)
- Feedback mechanism
Module 3: Steps to Designing KPI’s
- Identifying the key strategic objectives
- Defining success for each objective
- Deciding on how to measure the success
- Writing the KPI’s
- Defining levels- [example: 1(Basic)-5(Expert)] and clear description of each level
- Identify the level of performance expected for each role in a particular department
Module 4: Key Areas to Track and Monitor
- Sales and marketing KPI’s
- Financial KPI’s
- HR and change management KPI’s
- IT and customer service KPI’s
- Health and safety KPI’s
Module 5: Important Metrics to Consider
- Determining whether on track to reach the goal
- Evaluating the success of the strategies based on the key metrics
- Analysing and assessing the area of improvement
- Recognizing opportunities and challenges
- Customer satisfaction
- Organisational success
Module 6: Most Important Financial KPI’s
- Revenue Growth calculation
- Source of income
- Revenue concentration
- Tracking profitability over time
- Working capital
Module 7: Important Training KPI’s to Track
- Qualifying ratio of activities
- Average test score
- Percentage of training completion
- Competency rate
- Compliance rate
- Absenteeism rate
- Complete training duration
Module 8: Types of Performance Indicators
- Quantitative and qualitative indicators
- Leading and lagging indicators
- Input and output indicators
- Process indicators
- Directional and actionable indicators
- Financial indicators
Module 9: Strategically Planning the KPI’s
- Focusing on performance metrics
- Using the right tools and software
- Appointing a responsible employee to track and maintain reports
Module 10: Basic KPI Formulae to Quantify Performance
- Counting
- Customer satisfaction
- Accidents at workplace
- Total sales
- Percentages
- Percentage customer satisfaction
- Employee engagement
- The positive outcome of the sales call
- Sums or Totals
- Time spent in sales calls
- Sales revenue invoiced
- Averages
- Average customer satisfaction
- Average days lost
- Average sales revenue against the call made
- Ratios
- Sales revenue received divided to revenue invoiced
- Sales revenue divided by the time required in generating revenue
Course Objectives
By the end of the Certificate in HR KPI and Metrics Training Course, the participants of this course will be able to:
- Define what is KPI and Metrics
- Know the importance, difference, and benefits of KPIs and metrics
- Understand the role of HR in measuring the effectiveness of KPIs for success
- List of KPIs to be measured by Human Resource function
- Defining and calculating the KPIs for critical processes
- Effectively calculate and develop financial contribution and flow in the organisation
- Developing and improving the employee satisfaction index to maintain employee morale
- Control employee turnover and develop strategies to attract and retain competent candidates
- Develop employee engagement and innovation index
- Identify business needs and improve productivity rate for the business to a standstill
Course Outline
Below is the course outline and the modules that would be covered during the Certificate in HR KPI and Metrics Training Course:
Module 1: Introduction to HR KPI and Metrics
- What is HR KPI and Metrics?
- Importance and benefits of HR KPI and Metrics
- Difference between HR KPI and Metrics
- Framework for KPI & Metrics
- Blunders of not having these in place
Module 2: Types of HR KPI’s
- Compensation
- Salary competitiveness
- Healthcare and employee benefits
- Employee productivity rate Return on Investment
- Employment
- Employee tenure
- Absenteeism rate
- Termination rate
- Cost per employee
- Training cost and effectiveness
- Cultural
- Employee satisfaction
- Leaves provided and availed
- Organisational culture training
- Employee promotion rate
- Performance
- Competency percentage
- Internal job posting (IJP’s)
- On Job Training (OJT)
- Feedback mechanism
Module 3: Steps to Designing KPI’s
- Identifying the key strategic objectives
- Defining success for each objective
- Deciding on how to measure the success
- Writing the KPI’s
- Defining levels- [example: 1(Basic)-5(Expert)] and clear description of each level
- Identify the level of performance expected for each role in a particular department
Module 4: Key Areas to Track and Monitor
- Sales and marketing KPI’s
- Financial KPI’s
- HR and change management KPI’s
- IT and customer service KPI’s
- Health and safety KPI’s
Module 5: Important Metrics to Consider
- Determining whether on track to reach the goal
- Evaluating the success of the strategies based on the key metrics
- Analysing and assessing the area of improvement
- Recognizing opportunities and challenges
- Customer satisfaction
- Organisational success
Module 6: Most Important Financial KPI’s
- Revenue Growth calculation
- Source of income
- Revenue concentration
- Tracking profitability over time
- Working capital
Module 7: Important Training KPI’s to Track
- Qualifying ratio of activities
- Average test score
- Percentage of training completion
- Competency rate
- Compliance rate
- Absenteeism rate
- Complete training duration
Module 8: Types of Performance Indicators
- Quantitative and qualitative indicators
- Leading and lagging indicators
- Input and output indicators
- Process indicators
- Directional and actionable indicators
- Financial indicators
Module 9: Strategically Planning the KPI’s
- Focusing on performance metrics
- Using the right tools and software
- Appointing a responsible employee to track and maintain reports
Module 10: Basic KPI Formulae to Quantify Performance
- Counting
- Customer satisfaction
- Accidents at workplace
- Total sales
- Percentages
- Percentage customer satisfaction
- Employee engagement
- The positive outcome of the sales call
- Sums or Totals
- Time spent in sales calls
- Sales revenue invoiced
- Averages
- Average customer satisfaction
- Average days lost
- Average sales revenue against the call made
- Ratios
- Sales revenue received divided to revenue invoiced
- Sales revenue divided by the time required in generating revenue