Corporate Training
Developing Management Skills in 5 Days
Who Should Attend?
Department heads, managers, prospective managers, senior supervisors, team leaders, and others who need to develop their managerial skills for enhanced performance and career progression.
About The Programme
Run successfully over the past 23 years in the Gulf region, and continually updated, this is an intensive programme addressing key management issues, with clear, practical guidelines every step of the way. Tutorial sessions, real-life case studies from the Gulf region, practical exercises, presentations, and syndicate work make this an action-packed five-day course. Day Five focuses on HR / Human Capital issues – recruitment, interviewing techniques, and appraisals.
Course Objectives
By the end of the course, participants will be able to:
- To set clear guidelines for effective management
- To work through the key management skill areas, identifying the managerial role
- To raise self-awareness, recognize limitations, and identify areas for improvement
- To fully appreciate the ‘tool-kit’ required for the first-class manager, e.g. delegation, leadership, motivation, time management, communication skills, planning and organizing, teambuilding skills, etc.
- To understand the contribution managers make in the development of others
- To learn to work in a ‘proactive’ manner, whilst staying aware of the parameters within which you must operate
- To identify your strengths as a manager, what your development needs are, and to try to do the same for those you manage
- To develop action plans for continuous development in the workplace
- To provide a comprehensive framework for future development
What You Will Gain
- A clear understanding of the attributes of an effective manager
- An insight into your current leadership and influencing style, and helpful tools for identifying areas for ongoing development
- An awareness of the traps and pitfalls that can lead to management failure, and the strategies for avoiding them
- Through interactive exercises, you will gain a clearer understanding of how to manage individuals, groups, and tasks, more effectively
- Enhanced communication and time management skills
- A set of practical skills, and useful information to draw on, for maximum achievement in the workplace
Course Outline
DAY ONE
- What do managers do?
- How do we define ‘management’?
- How to get your staff on ‘the road to high performance’
- Eight reasons for failure as a manager
- The management wheel
- The functions and responsibilities of management
- Key management tasks and competencies
- Being a proactive manager
- ‘Managing’ vs ‘Doing’ – what is the difference?
- Understanding the concept of competencies
- Management theories
- Henri Fayol’s 14 principles of management
DAY TWO
- Management theories (continued)
- Some well-known theories of management
- Adapting your style
- Your preferred leadership style – self-appraisal
- Leadership
- Leaders and managers – is there a difference?
- The skills, qualities, and behavioural attitudes required to be an effective leader
- The challenge of leadership
- Action-centred leadership
- Six leadership strategies
- Understanding motivation
- Key motivators and demotivators in the gulf workplace
- Dealing with demotivation
- Ways to motivate people
- Communication
- Why is good communication important?
- How a message flows
DAY THREE
- Communication (continued)
- How do we communicate in business?
- Assessment – analysis of time spent using different communication methods
- Skilled communication – the five ‘C’s
- Barriers to good communication
- Overcoming the barriers to effective communication
- Using good questioning techniques
- Being an active listener
- Communication media and information richness
- Effective corporate communication
- Importance of body language / non-verbal communication
- The Johari window
- Feedback
- Supportive and corrective feedback
- Guidelines for giving and receiving feedback
- Some helpful strategies for giving feedback
- Five rules for effective communication
- Understanding different behavioural styles – submissive, aggressive, and assertive
- How to be assertive
- Hindering and helping behaviours for effective communication
- Introduction to time management
- The value of time
- Managing time
- Definition of an effective time manager
- Assessing your time management skills – a quiz
- Identifying personal and work related time-wasters
DAY FOUR
- Time management (continued)
- Understanding your ‘prime time’
- 20 time management rules
- Managing yourself and others effectively
- Delegation and work allocation: when and how to delegate
- Why don’t managers delegate?
- Questionnaire: assessing your delegation skills
- Identifying your strengths and weaknesses
- The process of delegation
- Strategies for being a better delegator
- Time management aids
- Identifying time-wasters
- Meetings
- Questionnaire about your meetings
- How to run a successful meeting
- Responsibilities for the meeting leader
- The importance of agendas and ‘action minutes’
- Planning and organizing for success
- SWOT and PESTLE analysis
- The ‘Do’s of planning
- The steps for effective planning
- Setting objectives: the importance of goal setting
- The importance of SMART(ER) objectives
- The problem-solving process
- Divergent and convergent solutions
- Brainstorming / mind mapping
- Team building – how to build a successful team
- The difference between A ‘Group’ and A ‘Team’
- The stages of team development
- The characteristics of successful teams
- What a team needs to succeed
- Self-analysis – your preferred role in a team
- Understanding the role of coaching in management
- The difference between ‘coaching’, ‘training’, and ‘counselling’
- The ‘growth’ coaching model
- Stress management
- Calculate your own stress rating
- Understanding stress management techniques
- Exercise: decision-making – a test of the skills learnt over the past four days
DAY FIVE
- HR / Human capital: the key result areas
- Recruitment and selection
- Job descriptions
- Person specifications
- The selection process
- Guidelines for interviewing
- Conducting effective appraisals
- Training and developing staff – the manager’s role
- A guide to successful counselling
- Disciplinary procedures
IPSCMI – USA
The International Purchasing and Supply Chain Management Institute (IPSCMI), USA is a prestigious professional institute offering purchasing and supply chain management certifications throughout the world in all modes of instruction.
APICS – USA
The American Production and Inventory Control Society (APICS), USA is the global leader in supply chain organizational transformation, innovation and leadership. APICS offers a variety of certifications for different needs, so you’re sure to find one that meets your professional goals.
CILT – UK
The Chartered Institute of Logistics and Transport (CILT), UK is the leading professional body for everyone who works in supply chain, logistics and transport. CILT members work in every sector of the industry: Ports and factories, air and sea, transport planning and demand planning, freight, and warehousing.
CIPS – UK
The Chartered Institute of Procurement & Supply (CIPS), UK is the world’s largest professional body serving Procurement and Supply. CIPS offers globally recognized qualifications to help professionals and organizations excel in procurement and supply.
ACI
The American Certification Institute, is a premier professional certification institute well-known in the United States and the world. ACI provides training, testing, and certification issuance for a number of important business-related programs, and does training for certifications issued by the International Purchasing and Supply Chain Management Institute and other professional institutes in the US.
PMI – USA
Project Management Institute (PMI), USA is the leading professional association for project management, and the authority for a growing global community of millions of project professionals and individuals who use project management skills.
IATA, Canada
The International Air Transport Association (IATA) is the trade association for the world’s airlines, representing some 300 airlines or 83% of total air traffic. IATA has partnered with Blue Ocean Academy to deliver IATA Courses in UAE and India. We are an IATA award winning Training Institute.
Who Should Attend?
Department heads, managers, prospective managers, senior supervisors, team leaders, and others who need to develop their managerial skills for enhanced performance and career progression.
About The Programme
Run successfully over the past 23 years in the Gulf region, and continually updated, this is an intensive programme addressing key management issues, with clear, practical guidelines every step of the way. Tutorial sessions, real-life case studies from the Gulf region, practical exercises, presentations, and syndicate work make this an action-packed five-day course. Day Five focuses on HR / Human Capital issues – recruitment, interviewing techniques, and appraisals.
Course Objectives
By the end of the course, participants will be able to:
- To set clear guidelines for effective management
- To work through the key management skill areas, identifying the managerial role
- To raise self-awareness, recognize limitations, and identify areas for improvement
- To fully appreciate the ‘tool-kit’ required for the first-class manager, e.g. delegation, leadership, motivation, time management, communication skills, planning and organizing, teambuilding skills, etc.
- To understand the contribution managers make in the development of others
- To learn to work in a ‘proactive’ manner, whilst staying aware of the parameters within which you must operate
- To identify your strengths as a manager, what your development needs are, and to try to do the same for those you manage
- To develop action plans for continuous development in the workplace
- To provide a comprehensive framework for future development
What You Will Gain
- A clear understanding of the attributes of an effective manager
- An insight into your current leadership and influencing style, and helpful tools for identifying areas for ongoing development
- An awareness of the traps and pitfalls that can lead to management failure, and the strategies for avoiding them
- Through interactive exercises, you will gain a clearer understanding of how to manage individuals, groups, and tasks, more effectively
- Enhanced communication and time management skills
- A set of practical skills, and useful information to draw on, for maximum achievement in the workplace
Course Outline
DAY ONE
- What do managers do?
- How do we define ‘management’?
- How to get your staff on ‘the road to high performance’
- Eight reasons for failure as a manager
- The management wheel
- The functions and responsibilities of management
- Key management tasks and competencies
- Being a proactive manager
- ‘Managing’ vs ‘Doing’ – what is the difference?
- Understanding the concept of competencies
- Management theories
- Henri Fayol’s 14 principles of management
DAY TWO
- Management theories (continued)
- Some well-known theories of management
- Adapting your style
- Your preferred leadership style – self-appraisal
- Leadership
- Leaders and managers – is there a difference?
- The skills, qualities, and behavioural attitudes required to be an effective leader
- The challenge of leadership
- Action-centred leadership
- Six leadership strategies
- Understanding motivation
- Key motivators and demotivators in the gulf workplace
- Dealing with demotivation
- Ways to motivate people
- Communication
- Why is good communication important?
- How a message flows
DAY THREE
- Communication (continued)
- How do we communicate in business?
- Assessment – analysis of time spent using different communication methods
- Skilled communication – the five ‘C’s
- Barriers to good communication
- Overcoming the barriers to effective communication
- Using good questioning techniques
- Being an active listener
- Communication media and information richness
- Effective corporate communication
- Importance of body language / non-verbal communication
- The Johari window
- Feedback
- Supportive and corrective feedback
- Guidelines for giving and receiving feedback
- Some helpful strategies for giving feedback
- Five rules for effective communication
- Understanding different behavioural styles – submissive, aggressive, and assertive
- How to be assertive
- Hindering and helping behaviours for effective communication
- Introduction to time management
- The value of time
- Managing time
- Definition of an effective time manager
- Assessing your time management skills – a quiz
- Identifying personal and work related time-wasters
DAY FOUR
- Time management (continued)
- Understanding your ‘prime time’
- 20 time management rules
- Managing yourself and others effectively
- Delegation and work allocation: when and how to delegate
- Why don’t managers delegate?
- Questionnaire: assessing your delegation skills
- Identifying your strengths and weaknesses
- The process of delegation
- Strategies for being a better delegator
- Time management aids
- Identifying time-wasters
- Meetings
- Questionnaire about your meetings
- How to run a successful meeting
- Responsibilities for the meeting leader
- The importance of agendas and ‘action minutes’
- Planning and organizing for success
- SWOT and PESTLE analysis
- The ‘Do’s of planning
- The steps for effective planning
- Setting objectives: the importance of goal setting
- The importance of SMART(ER) objectives
- The problem-solving process
- Divergent and convergent solutions
- Brainstorming / mind mapping
- Team building – how to build a successful team
- The difference between A ‘Group’ and A ‘Team’
- The stages of team development
- The characteristics of successful teams
- What a team needs to succeed
- Self-analysis – your preferred role in a team
- Understanding the role of coaching in management
- The difference between ‘coaching’, ‘training’, and ‘counselling’
- The ‘growth’ coaching model
- Stress management
- Calculate your own stress rating
- Understanding stress management techniques
- Exercise: decision-making – a test of the skills learnt over the past four days
DAY FIVE
- HR / Human capital: the key result areas
- Recruitment and selection
- Job descriptions
- Person specifications
- The selection process
- Guidelines for interviewing
- Conducting effective appraisals
- Training and developing staff – the manager’s role
- A guide to successful counselling
- Disciplinary procedures
IPSCMI – USA
The International Purchasing and Supply Chain Management Institute (IPSCMI), USA is a prestigious professional institute offering purchasing and supply chain management certifications throughout the world in all modes of instruction.
APICS – USA
The American Production and Inventory Control Society (APICS), USA is the global leader in supply chain organizational transformation, innovation and leadership. APICS offers a variety of certifications for different needs, so you’re sure to find one that meets your professional goals.
CILT – UK
The Chartered Institute of Logistics and Transport (CILT), UK is the leading professional body for everyone who works in supply chain, logistics and transport. CILT members work in every sector of the industry: Ports and factories, air and sea, transport planning and demand planning, freight, and warehousing.
CIPS – UK
The Chartered Institute of Procurement & Supply (CIPS), UK is the world’s largest professional body serving Procurement and Supply. CIPS offers globally recognized qualifications to help professionals and organizations excel in procurement and supply.
ACI
The American Certification Institute, is a premier professional certification institute well-known in the United States and the world. ACI provides training, testing, and certification issuance for a number of important business-related programs, and does training for certifications issued by the International Purchasing and Supply Chain Management Institute and other professional institutes in the US.
PMI – USA
Project Management Institute (PMI), USA is the leading professional association for project management, and the authority for a growing global community of millions of project professionals and individuals who use project management skills.
IATA, Canada
The International Air Transport Association (IATA) is the trade association for the world’s airlines, representing some 300 airlines or 83% of total air traffic. IATA has partnered with Blue Ocean Academy to deliver IATA Courses in UAE and India. We are an IATA award winning Training Institute.