Corporate Training
Blue Ocean offers a wide array of bespoke corporate training solutions for organizations to enable their employees to become specialists in their industry. We offer over 600+ corporate training programs catering to a wide range of industries across government, semi-government and private organizations. The courses are designed to deliver strategic insights and learning for building high potential teams that can drive actionable strategies for their organizations. Our corporate programs are flexible and can be tailored to suit customers’ specific needs, helping teams unleash their maximum potential for organizational benefits.
Email Etiquette
Course Objectives
- Follow company policies regarding e-mail, follow copyright laws, avoid viruses, and discuss e-mail liability.
- Use the various features of e-mail programs and secure their e-mail by using encryption, digital signatures, and passwords.
- Use headers effectively in an e-mail message and structure the body of an e-mail message.
- Write e-mail with recipients in mind and manage their e-mail volume.
- Use proper netiquette styles and use emoticons and electronic abbreviations.
- Communicate online, use language and punctuation, and develop efficient writing habits.
Course Outline
1 – E-MAIL BASICS
- E-mail characteristics
- Writing online versus on paper
- Understanding the advantages and disadvantages of e-mail
- Understanding the cultural significance of e-mail
- E-mail programs
- Using an e-mail program to send e-mail
- When to use e-mail
- Communicating by e-mail
- Understanding when to avoid using e-mail
- Writing an e-mail message
- Using the MAIL acronym
2 – E-MAIL POLICIES
- Company policies
- Avoiding improper e-mail messages
- Ensuring employee compliance to e-mail policies
- Copyright laws, viruses, and liability
- Avoiding copyright infringement
- Avoiding viruses
- Identifying e-mail liability
3 – E-MAIL FEATURES AND SECURITY
- Features of an e-mail program
- Using attachments
- Using priority labels and signature files
- Features of an e-mail program
- Using attachments
- Using priority labels and signature files
- Discussing e-mail program options
- Securing e-mail
- Using encryption and digital signatures
- Using passwords
4 – E-MAIL MESSAGES
- Message headers
- Using headers
- E-mail message body
- Including proper greeting
- Structuring an e-mail message
- Closing an e-mail message
5 – E-MAIL EFFECTIVENESS
- E-mail recipients
- Considering the factors that determine e-mail writing
- Anticipating recipient reaction
- Message management
- Managing your e-mail effectively
6 – NETIQUETTE GUIDELINES
- Netiquette style
- Using proper tone
- Following formatting guidelines
- Emoticons and abbreviations
- Using emoticons and electronic abbreviations
7 – COMPOSING ONLINE CORRESPONDENCE
- Online communication
- Achieving the objective of the message
- Language and punctuation
- Improving online writing style
- Using punctuation correctly
- Efficient writing habits
- Constructing sentences
- Constructing paragraphs
- Editing e-mail messages
Course Objectives
- Follow company policies regarding e-mail, follow copyright laws, avoid viruses, and discuss e-mail liability.
- Use the various features of e-mail programs and secure their e-mail by using encryption, digital signatures, and passwords.
- Use headers effectively in an e-mail message and structure the body of an e-mail message.
- Write e-mail with recipients in mind and manage their e-mail volume.
- Use proper netiquette styles and use emoticons and electronic abbreviations.
- Communicate online, use language and punctuation, and develop efficient writing habits.
Course Outline
1 – E-MAIL BASICS
- E-mail characteristics
- Writing online versus on paper
- Understanding the advantages and disadvantages of e-mail
- Understanding the cultural significance of e-mail
- E-mail programs
- Using an e-mail program to send e-mail
- When to use e-mail
- Communicating by e-mail
- Understanding when to avoid using e-mail
- Writing an e-mail message
- Using the MAIL acronym
2 – E-MAIL POLICIES
- Company policies
- Avoiding improper e-mail messages
- Ensuring employee compliance to e-mail policies
- Copyright laws, viruses, and liability
- Avoiding copyright infringement
- Avoiding viruses
- Identifying e-mail liability
3 – E-MAIL FEATURES AND SECURITY
- Features of an e-mail program
- Using attachments
- Using priority labels and signature files
- Features of an e-mail program
- Using attachments
- Using priority labels and signature files
- Discussing e-mail program options
- Securing e-mail
- Using encryption and digital signatures
- Using passwords
4 – E-MAIL MESSAGES
- Message headers
- Using headers
- E-mail message body
- Including proper greeting
- Structuring an e-mail message
- Closing an e-mail message
5 – E-MAIL EFFECTIVENESS
- E-mail recipients
- Considering the factors that determine e-mail writing
- Anticipating recipient reaction
- Message management
- Managing your e-mail effectively
6 – NETIQUETTE GUIDELINES
- Netiquette style
- Using proper tone
- Following formatting guidelines
- Emoticons and abbreviations
- Using emoticons and electronic abbreviations
7 – COMPOSING ONLINE CORRESPONDENCE
- Online communication
- Achieving the objective of the message
- Language and punctuation
- Improving online writing style
- Using punctuation correctly
- Efficient writing habits
- Constructing sentences
- Constructing paragraphs
- Editing e-mail messages