Corporate Training
Interviewing Skills
Course Overview
The aim of this course is to develop the knowledge and skills necessary to perform effective interviews ensuring that the selected candidate is the best fit for the job.
During the course learners will look closely at all stages of the interview process with particular focus on conducting the interview and how to obtain the relevant information from the interviewee through skillful questioning, probing and listening techniques. There will also be an emphasis on competency-based interviews and how to prepare questions based on the competencies needed for the given job.
Learning Outcomes
By the end of the course each learner will be able to:
- Be aware of employment laws that are relevant when interviewing candidates
- Understand the purpose and benefits of competency based interviews
- Clearly define required competencies and develop job and candidate specifications
- Devise a rating system and scoring sheets to measure candidates against the required criteria and competencies needed for the given job
- Prepare competency based interview questions
- Utilise effective questioning and listening techniques during interviews
- Overcome challenges commonly faced in the interview process
- Follow a best practice, structured approach to evaluating and selecting the right candidate
Course Outline
TOPIC 1: AN INTRODUCTION
- Interviewing techniques
- How to complete an effective job analysis to define the recruitment process
- Legal matters – employment law and avoiding discrimination
- The role of the interviewer (HR versus Line Managers)
TOPIC 2: BEFORE THE INTERVIEW
- Preparing the interview room – selecting time and venue, room layout
- Developing job and candidate specifications
- Translating the job specification into the rating sheet competencies
- Preparing for the Interview – competency based questions and general questions
- Devise a rating system and scoring sheets to measure candidates against the required criteria
- Reading CV’s and short-listing applicants
TOPIC 3: CONDUCTING THE INTERVIEW
- Opening the Interview
- Note taking during the interview
- Effective Communication Skills -verbal and non-verbal
- Questioning Techniques/Do’s and Don’ts – Open / Closed / Probing / Hypothetical Questions
- Phrasing competency based questions and probing for answers
- Sources of Error in Interviews – personal bias; halo effect; interviewer fatigue etc.
- Closing the Interview
TOPIC 4: AFTER THE INTERVIEW
- Evaluating candidates – reviewing candidate performance against the rating system
- Maintaining objectivity and consistency of ratings
- Providing candidate feedback
Course Overview
The aim of this course is to develop the knowledge and skills necessary to perform effective interviews ensuring that the selected candidate is the best fit for the job.
During the course learners will look closely at all stages of the interview process with particular focus on conducting the interview and how to obtain the relevant information from the interviewee through skillful questioning, probing and listening techniques. There will also be an emphasis on competency-based interviews and how to prepare questions based on the competencies needed for the given job.
Learning Outcomes
By the end of the course each learner will be able to:
- Be aware of employment laws that are relevant when interviewing candidates
- Understand the purpose and benefits of competency based interviews
- Clearly define required competencies and develop job and candidate specifications
- Devise a rating system and scoring sheets to measure candidates against the required criteria and competencies needed for the given job
- Prepare competency based interview questions
- Utilise effective questioning and listening techniques during interviews
- Overcome challenges commonly faced in the interview process
- Follow a best practice, structured approach to evaluating and selecting the right candidate
Course Outline
TOPIC 1: AN INTRODUCTION
- Interviewing techniques
- How to complete an effective job analysis to define the recruitment process
- Legal matters – employment law and avoiding discrimination
- The role of the interviewer (HR versus Line Managers)
TOPIC 2: BEFORE THE INTERVIEW
- Preparing the interview room – selecting time and venue, room layout
- Developing job and candidate specifications
- Translating the job specification into the rating sheet competencies
- Preparing for the Interview – competency based questions and general questions
- Devise a rating system and scoring sheets to measure candidates against the required criteria
- Reading CV’s and short-listing applicants
TOPIC 3: CONDUCTING THE INTERVIEW
- Opening the Interview
- Note taking during the interview
- Effective Communication Skills -verbal and non-verbal
- Questioning Techniques/Do’s and Don’ts – Open / Closed / Probing / Hypothetical Questions
- Phrasing competency based questions and probing for answers
- Sources of Error in Interviews – personal bias; halo effect; interviewer fatigue etc.
- Closing the Interview
TOPIC 4: AFTER THE INTERVIEW
- Evaluating candidates – reviewing candidate performance against the rating system
- Maintaining objectivity and consistency of ratings
- Providing candidate feedback