Corporate Training
Blue Ocean offers a wide array of bespoke corporate training solutions for organizations to enable their employees to become specialists in their industry. We offer over 600+ corporate training programs catering to a wide range of industries across government, semi-government and private organizations. The courses are designed to deliver strategic insights and learning for building high potential teams that can drive actionable strategies for their organizations. Our corporate programs are flexible and can be tailored to suit customers’ specific needs, helping teams unleash their maximum potential for organizational benefits.
Personal Assistant & Executive Secretarial Program
Course Objectives
By the end of the course, participants will be able to:
- To define and develop the skills and attributes of a highly effective PA
- To enhance the overall productivity of the manager / team, and ensure the smooth running of the office
- To plan, organize, and manage time, more effectively
- To communicate confidently and professionally with colleagues and customers
- To deal with the additional pressures of supporting more than one person
- To deal professionally with difficult and challenging situations in the workplace
- To enhance your professional business writing skills
- To consider the implications of organizing business travel for your manager and team
- To revise and refresh the guidelines for handling all telephone calls in a professional and helpful manner
Course Outline
- Roles and responsibilities of a PA
- Skills and qualities of an effective PA
- Making an office run as smoothly as possible
- Managing the in-tray and the filing
- Why an in-tray is essential
- How to have an organized in-tray
- Tips for efficient filing
- Building effective relationships
- How to build great relationships
- ‘Relationship building’ mistakes, and how to avoid them
- Understanding your manager
- Handling stressful or conflict situations at work
- Planning and organizing
- Some helpful tools for organizing your tasks
- Creating a daily ‘to-do’ list
- The ‘bring forward’ file
- Analyzing your priorities
- Managing interruptions
- Making travel arrangements
- Effective communication
- A revision of business writing etiquette
- Beginnings and endings for business correspondence
- Some tips for clear and concise writing
- Telephone etiquette – the basics
Course Objectives
By the end of the course, participants will be able to:
- To define and develop the skills and attributes of a highly effective PA
- To enhance the overall productivity of the manager / team, and ensure the smooth running of the office
- To plan, organize, and manage time, more effectively
- To communicate confidently and professionally with colleagues and customers
- To deal with the additional pressures of supporting more than one person
- To deal professionally with difficult and challenging situations in the workplace
- To enhance your professional business writing skills
- To consider the implications of organizing business travel for your manager and team
- To revise and refresh the guidelines for handling all telephone calls in a professional and helpful manner
Course Outline
- Roles and responsibilities of a PA
- Skills and qualities of an effective PA
- Making an office run as smoothly as possible
- Managing the in-tray and the filing
- Why an in-tray is essential
- How to have an organized in-tray
- Tips for efficient filing
- Building effective relationships
- How to build great relationships
- ‘Relationship building’ mistakes, and how to avoid them
- Understanding your manager
- Handling stressful or conflict situations at work
- Planning and organizing
- Some helpful tools for organizing your tasks
- Creating a daily ‘to-do’ list
- The ‘bring forward’ file
- Analyzing your priorities
- Managing interruptions
- Making travel arrangements
- Effective communication
- A revision of business writing etiquette
- Beginnings and endings for business correspondence
- Some tips for clear and concise writing
- Telephone etiquette – the basics