Corporate Training
Blue Ocean offers a wide array of bespoke corporate training solutions for organizations to enable their employees to become specialists in their industry. We offer over 600+ corporate training programs catering to a wide range of industries across government, semi-government and private organizations. The courses are designed to deliver strategic insights and learning for building high potential teams that can drive actionable strategies for their organizations. Our corporate programs are flexible and can be tailored to suit customers’ specific needs, helping teams unleash their maximum potential for organizational benefits.
Professional Secretarial & Administrative Skills
Course Objectives
- To understand the importance of effective administration skills within an organization
- To develop the skills needed to be a highly professional secretary
- To enhance your communication and interpersonal skills, both written and face-to-face
- To manage your time efficiently and be able to think proactively
- To learn how to set up and manage effective filing systems
- To learn how to manage petty cash systems
- To understand how to manage stock and stationery supplies
- To enhance telephone skills and understand correct telephone etiquette
- To understand how to be assertive and build a good rapport with your manager
Who Should Attend?
Those employees who perform the tasks within a secretarial or administrative position, who want to improve their skills, or those who are new to, or about to be appointed to, such a key administrative position.
Course Outline
DAY ONE
- Your Secretarial And Administrative Role
- Responsibilities
- Skills
- Qualities
- Developing An Appropriate Professional Image
- Professional Appearance In The Gulf Region
- Timekeeping And Punctuality
- Introduction To Office Ethics
- Stress
- Identifying Stress
- ‘Stress-Busting Techniques’
- Activities To Practise ‘Stress-Busting Techniques’
- Communication
- Body Language, Words, And Tone Of Voice
- Active Listening
- Questioning For Clarity
- Effective Written Business Communication
- Correct Layout Of Letters And Emails
- Correct Use Of Salutations
- Basic Business English Punctuation And Grammar
- Telephone Skills
- How To Deal With Callers Professionally And Effectively
- Telephone Etiquette
- The ‘Do’s And ‘Don’ts’ Of Answering The Telephone
DAY TWO
- Saying ‘No’ Constructively And Giving Alternatives
- How To Effectively Handle Your Manager
- Prioritising Tasks
- Urgency And Importance
- ‘ABC’ Method
- Managing Your Key Result Areas And Tasks
- Creating Effective Filing Systems
- Identifying Different Methods Of Filing And Selecting The Best One
- How To Ensure The Effectiveness Of Your Filing Systems
- Basic Finance
- Understanding And Managing Petty Cash Systems
- Basic Stock Control And Stationery
- Managing Stationery Supplies And Stock
Course Objectives
- To understand the importance of effective administration skills within an organization
- To develop the skills needed to be a highly professional secretary
- To enhance your communication and interpersonal skills, both written and face-to-face
- To manage your time efficiently and be able to think proactively
- To learn how to set up and manage effective filing systems
- To learn how to manage petty cash systems
- To understand how to manage stock and stationery supplies
- To enhance telephone skills and understand correct telephone etiquette
- To understand how to be assertive and build a good rapport with your manager
Who Should Attend?
Those employees who perform the tasks within a secretarial or administrative position, who want to improve their skills, or those who are new to, or about to be appointed to, such a key administrative position.
Course Outline
DAY ONE
- Your Secretarial And Administrative Role
- Responsibilities
- Skills
- Qualities
- Developing An Appropriate Professional Image
- Professional Appearance In The Gulf Region
- Timekeeping And Punctuality
- Introduction To Office Ethics
- Stress
- Identifying Stress
- ‘Stress-Busting Techniques’
- Activities To Practise ‘Stress-Busting Techniques’
- Communication
- Body Language, Words, And Tone Of Voice
- Active Listening
- Questioning For Clarity
- Effective Written Business Communication
- Correct Layout Of Letters And Emails
- Correct Use Of Salutations
- Basic Business English Punctuation And Grammar
- Telephone Skills
- How To Deal With Callers Professionally And Effectively
- Telephone Etiquette
- The ‘Do’s And ‘Don’ts’ Of Answering The Telephone
DAY TWO
- Saying ‘No’ Constructively And Giving Alternatives
- How To Effectively Handle Your Manager
- Prioritising Tasks
- Urgency And Importance
- ‘ABC’ Method
- Managing Your Key Result Areas And Tasks
- Creating Effective Filing Systems
- Identifying Different Methods Of Filing And Selecting The Best One
- How To Ensure The Effectiveness Of Your Filing Systems
- Basic Finance
- Understanding And Managing Petty Cash Systems
- Basic Stock Control And Stationery
- Managing Stationery Supplies And Stock