Supervisor Management Skills

Course Outline

MODULE 1: DEFINING SUPERVISORY MANAGEMENT

• The roles and responsibilities of a supervisor
• The difficulties experienced by a supervisor
• The key competencies needed by supervisors

MODULE 2: LEADERSHIP

• Definition of leadership and the qualities required to lead people
• Different leadership roles
• Your preferred personal leadership style
• Leadership styles – which is appropriate?

MODULE 3: MOTIVATION

• How people are motivated
• The role of the supervisor in motivating others
• Guidelines on motivating people

MODULE 4: BEING A SUPERVISOR TODAY

• Scope and nature of supervision
• The supervisor’s distinct roles
  • An operational role
  • A leadership role
  • A communication role
• The supervisor’s skills checklist
  • Technical
  • Human
  • Conceptual
• The supervisor’s competency self-assessment inventory
• The supervisor’s image

MODULE 5: TIME MANAGEMENT

• Identifying time wasters
• Being an effective time manager
• Choosing the right time to do the right work
• Using the ‘prime time’ principle

 MODULE 6: EFFECTIVE DELEGATION

• The advantages and disadvantages of delegation
• Reasons why supervisors may not delegate
• When to delegate
• To whom to delegate
• How to delegate
• Using delegation to develop your team

MODULE 7: THE MAIN SUPERVISORY FUNCTIONS

• Organising and delegating the work of the team
• Coordinating the work of the team
• Building and leading a synergised team
• Ensuring that performance conforms to plans
• Establishing standards for high performance
• Implementing effective problem-solving techniques

MODULE 8: THE SUPERVISOR AS A POWERFUL COMMUNICATOR

• Generating enthusiasm using two-way communication
• Leveraging the power of positive attitude in your team
• Maintaining an atmosphere of trust and cooperation
• Developing the habits of an active listener
• Using body language for impact
• Building rapport with the team – ‘The Mirroring Technique’
• Writing professional and accurate E-mails
• Providing proper orientation and positive discipline

MODULE 9: MONITORING AND DEVELOPING THE TEAM’S PERFORMANCE

• Monitoring your team’s progress
• Helping the team members build on their strengths
• Increasing the team’s productivity
• Identifying the right time for coaching
• Identifying the right time for mentoring
• Being accessible and providing support

MODULE 10: MANAGING TIME EFFECTIVELY TO INCREASE PRODUCTIVITY

• Keeping a to-do-list
• Prioritising your typical day
• Breaking tasks down into steps
• Using a progress report to track schedule
• Learning how to avoid typical time wasters
• Making your meetings short and productive

MODULE 11: BEHAVIOURAL STYLES

• Understanding different behavioural styles
• Taking the right attitude
• The benefits of being assertive
• Key steps to being assertive

MODULE 12: REVIEWING PERFORMANCE

• Giving constructive feedback
• Feedback principles
• Performance appraisals
• Coaching vs. counselling
• Applying the new skills learnt back in the workplace