IT & Digital Transformation · Professional · Corporate
CGIITD
A Complete Guide to IT Quality Management
IT & Digital Transformation
Professional level
10 Modules
40 Topics
Corporate
In-house or live virtual
Certification
Blue Ocean Academy certificate
CGIITD
Choose your enrolment option
Tailored delivery for teams.
Talk to an Advisor
Blue Ocean AcademyCorporate training terms and scheduling policies apply
About the CGIITD Program
IT Quality Management shows technology teams how to build quality into services, projects and software rather than inspecting for defects at the end. Participants cover quality planning, process definition, requirements quality, testing strategy, defect management, service quality measures, supplier quality and continual improvement. Teams finish able to define quality criteria, run reviews that catch problems early and report quality with credible measures. Delivered in-house at your premises or live virtual for your team.
What You Will Learn
- Understand quality principles applied to IT services
- Design quality criteria for projects and releases
- Implement review and inspection practices that work
- Build a testing strategy across delivery stages
- Manage defects from detection through to closure
- Measure service quality with meaningful indicators
- Evaluate supplier and outsourced delivery quality
- Lead continual improvement using structured methods
What you take away
Skills You'll Build
Quality planning
Testing strategy
Defect management
Process improvement
Core Topics
Who Is This Program For?
Quality managers
Build quality in, not inspect it
IT project managers
Set quality criteria teams can meet
Test and assurance teams
Focus testing where risk is highest
Service delivery managers
Report service quality with credible measures
Software development leads
Catch defects earlier in the cycle
IT directors
Raise delivery quality across the function
What's Included?
Delivery at your premises or live virtual for your team- Participant workbook, quality plan templates and review checklists
- Improvement session using your own delivery and defect data
- Blue Ocean Academy certificate of completion for each participant
Blue Ocean Academy
Corporate training terms and scheduling policies apply
Course Outline
- What quality means for technology work
- Cost of poor quality
- Prevention versus inspection
- Quality roles and responsibilities
Every participant receives a Blue Ocean Academy certificate of completion
Choose How You Learn
Showcase Your IT & Digital Transformation Expertise
Every participant receives a Blue Ocean Academy certificate that can be verified by their employer. Corporate clients receive a completion report for the whole cohort.
Digital Certificate
Verifiable Credential
Professional Recognition
Cohort Completion Report
Corporate training
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