50% OFF on Internationally accredited Office Administration Certification
August 6, 2026
Get the special offer for Certified Office Management
Office management training will help you develop an assertive and organised approach for managing people and processes in your office, to facilitate harmonious and productive working. It includes key management skills and planning techniques to improve information flow and achieve objectives. This training and certification course is aimed at honing the skills of Officers, Junior Managers, Receptionist, Secretaries, Executive PA's and executive who want to specialize in Business Administration and Management. Grow your career in Office Administration & Management with an international qualification! Download Course Brochure
| Course Module | Contents |
| Business, Management & Administration | What is Business Business Environment Organizational Structures What is Management Function of Management Office Administration |
| Business Communication | Types of Communication 7cs of Communication Listening Skills Business Writing Skills Forms of Business Writing Organizing Effective Meetings Presentation Skills |
| Team Building | Teams Vs Groups Stages for Team Development Team Management Skills Building Relationships Effective Negotiation Assertive Skills Types of Boss Leadership Skills |
| Cross Cultural Etiquettes, Telephone Etiquettes & Customer Service | Cross Cultural Business Etiquettes Telephone Etiquettes Stages of call Taking Messages Transferring Calls Voice Mail messages Impatient Callers Building Customer Relationships Handling Customer Grievances |
| Time Management | Benefits of Time Management Principles of Time Management How to Prioritize Knowing your Energy Cycle Eisenhower Matrix Pareto’s Principle Dealing with Procrastination |
| Personal Development Office Management | Importance of Personal Development. Developing your self-esteem and Confidence SWOT Analysis Johari Window Stress Management Office and Inventory Management Records Management Petty Cash & Invoices Managing Events and Travels |
| Fundamentals of Projects Introduction to HR | Managing Projects Project, Programs & Portfolio Phases of Projects Challenges faced in Projects Importance of HR Nature and Scope of HRM Functions of HR Roles of HR |
