Aviation · Executive · IATA
PGSA
Passenger Ground Service Agent
Aviation
Executive level
8 Modules
26 Topics
Live
Instructor-Led Training
Certification
Earn an IATA Credential
PGSA
Choose your enrolment option
*Note: Please select your preferred batch to confirm your enrolment.
- Live learning led by industry experts
- Real-world cases, discussions, and hands-on application
- Practical tools, resources, and templates for immediate use
- Verifiable certification recognizing demonstrated proficiency
Select a batch to continue.
Talk to an AdvisorInternational Air Transport AssociationCertification terms and policies apply
About the PGSA Certification
The IATA Passenger Ground Services training program is designed for airline passenger service staff, ground handling agents, airport operators, civil aviation authorities and anyone wishing to pursue a career as a passenger service agent.
What You Will Learn
- How airlines and airports operate in relation to the provision of passenger services.
- Passenger and baggage check-in and boarding procedures, including passengers with special needs.
- The regulatory requirements pertaining to passenger and baggage transport.
- How computer reservations and departure control systems operate.
- How to ensure safe and secure passenger and baggage transport.
- The requisites for delivering superior customer service.
- The latest trends and technological innovations in passenger services.
What you take away
Skills You'll Build
Passenger communication and assistance
Airport check-in operations
Boarding and gate coordination
Customer service problem-solving
Core Topics
Who Is This Course For?
Airport operations staff
Deliver smooth passenger check-in, boarding and arrivals
Ground handling professionals
Handle passenger services to international airline standards
Airline customer service agents
Serve passengers professionally at every airport touchpoint
Ramp and turnaround coordinators
Coordinate passenger processes with ramp and turnaround timing
Aviation safety and compliance officers
Apply safety and security rules in passenger handling
Cargo and load control staff
Understand how passenger handling links to load control
What's Included?
Live sessions with practitioner trainers- Digital study resources and templates
- Knowledge checks and practice assessments
- The fee includes course, examination and certification fees
International Air Transport Association
Certification terms and policies apply
Course Outline
- The Airport as an Operational System
- Airline Ground Operational Requirements
- International Passenger & Baggage Carriage
- Regulatory Framework
Complete the professional assessment to earn the PGSA credential
Choose How You Learn
Self-Paced Online
Not Offered for This Program
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