First Time Managers Masterclass Course in Dubai-UAE

About the Program:

This program aims at expanding the skills of the manager who wants to manage people, business objectives, team responsibilities and self-expectations. This is a must attend session for the supervisor who has been promoted to a manager and has challenges in addressing the sudden growth of expectations

WHO should attend:

Retail Managers, Store Managers, Business Managers, Sales Managers, HR Managers, Finance managers, Operations Managers, Warehouse and Logistics Managers

Course Objectives:

• Help participants gain understanding of skills, knowledge and attitude required to be an impactful manager
• Transition the sudden shift in expectations and handling complex situations with team members and managers
• Deliver business results as expected by the management
• Manage Stakeholders across the board

What you will gain:

• Know How to improve acceptance as a manager of people and objectives
• Create a positive impression and structure career progression upwards
• Learn skills needed to improve performance
• Manage expectations and multiple viewpoint perspective of management

Program Content:

Module-wise	Learning Journey _Description	Day of Roll Out
Welcome Note	Program Introduction & Participant Welcome	Day 1
Module1	Understanding Roles of A First Time Manager Elements and Objectives Do’s & Don’ts of First Time Managers Understanding Management Style Assessment	Day 1
Module 2	Setting Objectives Defining Expectations from Upwards, Parallel and Downwards Managing Stakeholders and Stakeholder Mapping Managing Complex People Expectations & Perceptions Gaining Confidence in managing Expectations Activity	Day 1
Module 3	Delegating with Impact & Managing Results Setting Expectations & Driving Accountability Managing Time, Task and Team Managing Morale and Motivating Teams	Day 1
Module 4	Assertive Communication Complex & Difficult Discussions Appealing to Emotion and Logic Negotiations & Collaborations of Interests	Day 2
Module 5	Building a Business Case Using Analytical tools to make impact Alignment to business objectives	Day 2
Module 6	Team Dynamics and Stages of Team Formation Roles For People to perform in teams Improving Efficiency and Effectiveness Using Tact and Diplomacy	Day 2