The International Standard for Vendor Management Professionals Who Deliver Measurable Results
The International Standard for Vendor Management Professionals Who Deliver Measurable Results
The International Standard for Vendor Management Professionals Who Deliver Measurable Results
Course Overview
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Learners enrolled
CIVM
Certified international Vendor Management Professional
Ideal for professionals across logistics, procurement, transportation, planning, and warehousing, CIVM is a globally recognized credential trusted by over 20,000 firms worldwide. Whether you are advancing into a senior procurement role or formalizing your vendor management expertise, this certification equips you with the tools to strengthen supplier relationships, reduce supply chain risk, and deliver measurable organizational value.
What You Will Learn
The main objectives of the course are:
- Select vendors and suppliers aligned with organizational requirements and strategic objectives
- Evaluate vendor and supplier performance against defined KPIs and organizational standards
- Identify improvement opportunities throughout the full vendor lifecycle
- Reduce supply chain and procurement risks through structured risk management approaches
- Control supply chain costs and maintain optimal inventory levels
- Implement vendor integration techniques to support procurement requirements
- Manage contracts, evaluate bid proposals, and create effective Statements of Work (SOWs)
- Apply negotiation strategies and resolve vendor disputes effectively
- Monitor vendor performance using scorecards and balanced scorecard (BSC) frameworks
The Certified International Vendor Management Professional (CIVM), awarded by IPSCMI, covers the complete vendor lifecycle — from selection and onboarding through performance evaluation, contract management, and risk mitigation. The program blends case studies, group discussions, and practical assessments to build both strategic and operational capability. Participants learn to apply vendor scorecards, balanced scorecard frameworks, negotiation techniques, and cost control strategies in real-world procurement environments.
Who Should Enroll
- Procurement and purchasing professionals managing supplier relationships
- Logistics and transportation coordinators working with external vendors
- Warehouse and inventory management professionals
- Supply chain planners involved in vendor selection and performance tracking
- Contract and sourcing managers responsible for vendor agreements and negotiations
- Operations professionals seeking to formalize vendor management expertise
Skills You Will Build
- Vendor selection and evaluation
- Supplier quality management
- Contract negotiation and management
- Vendor performance monitoring and scorecarding
- Risk identification and mitigation
- Supplier lifecycle management
- Escalation and dispute resolution
- Balanced Scorecard (BSC) application
- Cost control and inventory management
- Vendor relationship development
Target Competencies
- Vendor Selection
- Supplier Quality Management
- Negotiations and Cost Analysis
- Supplier Strategy Development
- Vendor Relationship Management
- Risk Mitigation
Module 1 — Introduction to Vendor Management
Module 1: The Vendor Management Discipline
- From Purchasing to a Managed Discipline
- The Value of Vendor Management to the Enterprise
- The Vendor Management Office Operating Model
- Discipline in Practice: Maturity and Governance
Module 2: Vendor Segmentation and Portfolio Strategy
- Why Segment the Supplier Base
- The Kraljic Portfolio Matrix
- Segment Strategies: What to Do With Each Quadrant
- From Segments to Tiers: Operationalizing Portfolio Governance
Module 3: Sources of Supply and Market Analysis
- Sources of Supply: Make-or-Buy and the Sourcing Landscape
- Reading the Supply Market: Structure, Forces, and Risk
- Supplier Discovery and Building the Supplier Pool
- Global Sourcing and Diversification Decisions
Module 4: Supplier Selection and Qualification
- The Supplier Selection and Qualification Lifecycle
- Selection Criteria, Total Cost of Ownership, and Weighted Scoring
- Pre-Qualification, RFx, and Supplier Due Diligence
- Segmentation-Driven Selection Strategy
Module 5: Contract Administration for Optimum Supplier Performance
- The Discipline of Contract Administration
- From Signature to Value: The Post-Award Value Gap
- Administering Performance: Obligations, KPIs and Monitoring
- Managing Non-Performance: Remedies, Change and Disputes
Module 6: Vendor Onboarding and Governance
- Why Onboarding and Governance Matter
- The Vendor Onboarding Workflow
- Vendor Master Data and Compliance Screening
- Governance Structures, Forums, and Roles
Module 7: Service Level Agreements and Commercial Models
- Why SLAs and Commercial Models Matter
- Anatomy of a Service Level Agreement
- Commercial and Pricing Models
- From Cost to Value: Outcome-Based and Relational Models
Module 8: Vendor Relationships and Collaboration
- From Transactional Dealing to Collaborative Partnership
- The Foundations of Trust and Mutual Value
- Collaboration Models and Mechanisms
- Governing the Relationship: SRM, Cadence, and Communication
Module 9: Vendor Motivation and Development
- Why Motivate and Develop Vendors
- Trust, Fairness, and the Buyer-of-Choice Effect
- Motivation Levers: Incentives, Recognition, and Rewards
- Structured Vendor Development Programs
Module 10: Measuring Vendor Performance and KPIs
- Why Measure Vendor Performance
- The KPI Toolkit: Time, Quality, Cost, and Beyond
- Building the Vendor Scorecard
- OTIF and Composite Delivery Metrics
Module 2 — Vendor Management Process
- Vendor selection process and criteria
- Contract negotiation fundamentals
- Vendor onboarding procedures
- Monitoring and reviewing vendor performance
- Managing vendor-related risks
Module 3 — Contracts Management
- Effective vendor management strategies
- Vendor contract management process
- Evaluation of bid proposals
- Vendor agreements and legal considerations
- Creating effective Statements of Work (SOWs)
- Contract risk types and mitigation
Module 4 — Vendor Relationships
- Managing and strengthening vendor relationships
- Change control systems in vendor management
- Escalation management processes
- Effective negotiation techniques with vendors
- Dispute resolution strategies
Module 5 — Metrics
- Vendor performance metrics and KPIs
- Understanding the Responsibility Assignment Matrix (RAM)
- Vendor scorecard design and application
- Vendor performance evaluation frameworks
- Balanced Scorecard (BSC) methodology
- Continuous improvement of the vendor management process
Module 6 — Risk Management
- Types of vendor and supply chain risks
- Risk mitigation strategies and frameworks
Select a Batch Timeline
Please ensure you select both your preferred batch and time slot to confirm your enrollment.
*Select Batch
No Upcoming Batches
Course Fees
$1,199
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