Module 1: Operations Management

• Operations management foundations.
• OM functions, trends, and business strategy.
• Strategic operations management decisions.

Module 2: Introduction to Process and Operations

• Processes, operations, products, and services.
• Customers, voice of the customer, and process solutions.
• Process-driven organizations and the four Vs of processes.

Module 3: Project Management

• Project management components and objectives.
• Project life cycle, roles, schedules, and control.
• Gantt charts, CPM, and PERT.

Module 4: Product Design and Development

• Product life cycle and new product drivers.
• Product design process and break-even analysis.
• Make-or-buy, QFD, house of quality, and service design.

Module 5: Process Design Strategies

• Process design and process choices.
• Cost equalization point and layout design.
• Hybrid layouts, production cells, assembly lines, and line balancing.

Module 6: Total Quality Management

• Quality dimensions and quality thought leaders.
• Cost of quality and hidden costs of poor quality.
• TQM, continuous improvement, process management, and quality toolkits

Module 7: Statistical Quality Control

• SQC and SPC foundations.
• Process variance, capability, inspection, and sampling.
• Control charts and quality problem analysis.

Module 8: Process Improvement and Optimization

• PDCA and DMAIC methods.
• Six Sigma tools and quality improvement methods.
• Benchmarking, balanced scorecard, lean kaizen, and sustainability.

Module 9: Organizational Management and Performance

• Organizational design principles.
• Change management and organizational resilience.
• Risk tools, job design, work standards, time study, and work sampling.