Module 1: Operations Management Foundations

• Define operations management.
• Understand why operations management matters.
• Explore business trends affecting operations.

Module 2: Operations Roles and Value Creation

• Understand what operations managers do.
• Define value-added activities.
• Explore how operations fit into organizations.

Module 3: Scope of Operations Management

• Understand operations management functions.
• Explore how operations has changed over time.
• Review operations and business strategy.

Module 4: Strategic Operations Decisions

• Identify how operations supports strategy.
• Understand the ten strategic operations decisions.
• Explore career opportunities in operations management.

Module 5: Supply Chain Functional Areas

• Introduction to distribution and logistics.
• Introduction to inventory management.
• Introduction to manufacturing management.
• Introduction to operations planning.
• Introduction to process and operations.

Module 6: Total Quality Management

• Quality dimensions and quality thought leaders.
• Cost of quality and hidden costs of poor quality.
• TQM, continuous improvement, process management, and quality toolkits

Module 7: Statistical Quality Control

• SQC and SPC foundations.
• Process variance, capability, inspection, and sampling.
• Control charts and quality problem analysis.

Module 8: Process Improvement and Optimization

• PDCA and DMAIC methods.
• Six Sigma tools and quality improvement methods.
• Benchmarking, balanced scorecard, lean kaizen, and sustainability.

Module 9: Organizational Management and Performance

• Organizational design principles.
• Change management and organizational resilience.
• Risk tools, job design, work standards, time study, and work sampling.