Operations Management

• Operations management foundations.
• OM trends, roles, and business strategy.
• Strategic decisions and career opportunities.

Introduction to Planning

• Business strategy and planning levels.
• Closed-loop planning and control.
• Mission, vision, investment, profit, asset, and capital planning.

Forecasting

• Forecasting function and demand concepts.
• Qualitative, quantitative, and causal techniques.
• Forecast accuracy and why forecasts fail.

Demand Management

• Demand management components.
• Forecast error, MAD, bias, and tracking errors.
• CRM, order management, customer service, and technology tools.

Sales and Operations Planning

• S&OP process and roles.
• Product families and S&OP data inputs.
• MTS and MTO grids, demand review, and S&OP benefits.

Aggregate Operations Planning

• Marketing, sales, production, and inventory planning.
• Product life cycles and forecast disaggregation.
• Resource requirements and distribution planning.

Master Scheduling Foundations

• Master scheduling principles and objectives.
• Master schedule grid, PAB, net requirements, and ATP.
• Time fences, zones, and MPS order generation.

Master Scheduling Processes

• Role of the master scheduler.
• Forecast, order requests, safety stock, and action messages.
• RCCP, rebalancing, and MPS performance measurement.

Operations Systems

• Information technology in planning.
• ERP systems and system maturity.
• ERP vs. best-of-breed systems and planning benefits.