Soft Skills · Professional · Corporate
CISSS
Communication & Interpersonal Skills
Soft Skills
Professional level
10 Modules
40 Topics
Corporate
In-house or live virtual
Certification
Blue Ocean Academy certificate
CISSS
Choose your enrolment option
Tailored delivery for teams.
Talk to an Advisor
Blue Ocean AcademyCorporate training terms and scheduling policies apply
About the CISSS Program
Most workplace problems start with a conversation that went badly. The program builds everyday communication ability: listening properly, speaking clearly, writing short and useful emails, giving and receiving feedback, working with different personalities, handling disagreement and building working relationships across departments. Delivered in-house at the client's premises or live virtual, it gives teams a common standard for how they talk to each other and to customers.
What You Will Learn
- Understand how messages are sent and received
- Apply active listening in daily conversations
- Communicate clearly and concisely in meetings
- Produce emails that are short and clear
- Handle feedback conversations in both directions
- Align your style with different colleagues
- Handle disagreement calmly and respectfully at work
- Build working relationships across other departments
What you take away
Skills You'll Build
Active listening
Clear speaking
Written communication
Feedback conversations
Core Topics
Who Is This Program For?
Team members
Communicate clearly with colleagues every day
Supervisors
Give instructions people actually understand
Administrative staff
Write clear emails and messages
Customer service teams
Listen and respond with care
Technical staff
Explain your work in plain language
New managers
Build working relationships from the start
What's Included?
Delivery at your premises or live virtual for your team- Listening, email writing and conversation planning templates
- Role plays built from your own workplace situations
- Certificate of completion issued by Blue Ocean Academy
Blue Ocean Academy
Corporate training terms and scheduling policies apply
Course Outline
- Sender, message, channel and receiver
- Where meaning gets lost
- Assumptions and interpretation
- A quick self assessment
Every participant receives a Blue Ocean Academy certificate of completion
Choose How You Learn
Showcase Your Soft Skills Expertise
Every participant receives a Blue Ocean Academy certificate that can be verified by their employer. Corporate clients receive a completion report for the whole cohort.
Digital Certificate
Verifiable Credential
Professional Recognition
Cohort Completion Report
Corporate training
Planning training for your team?
Tell us your team size, location and objectives and an advisor will build a tailored proposal.
