Soft Skills · Professional · Corporate
CPSASS
Communication & Planning Skills for Administrative Professionals
Soft Skills
Professional level
10 Modules
30 Topics
Corporate
In-house or live virtual
Certification
Blue Ocean Academy certificate
CPSASS
Choose your enrolment option
Tailored delivery for teams.
Talk to an Advisor
Blue Ocean AcademyCorporate training terms and scheduling policies apply
About the CPSASS Program
Administrative professionals hold the flow of information in a department, and the quality of that flow depends on how they write, speak and plan. The program builds business writing, meeting support, telephone and email handling, workload planning and coordination between managers and teams. Delivered in-house at the client's premises or live virtual, participants rewrite their own documents, plan a real work week and leave with routines that reduce delays.
What You Will Learn
- Apply clear business writing to emails and memos
- Structure meeting agendas, notes and follow up actions
- Handle telephone and email requests professionally
- Manage daily and weekly workload around priorities
- Communicate with managers, colleagues and external contacts
- Prepare simple planning tools for recurring tasks
- Resolve misunderstandings before they become bigger problems
- Support managers with accurate and timely information
What you take away
Skills You'll Build
Business writing
Meeting coordination
Workload planning
Priority setting
Core Topics
Who Is This Program For?
Executive assistants
Write and plan with less rework
Office administrators
Keep information moving across the office
Secretaries
Run meetings and records reliably
Receptionists
Handle calls and visitors professionally
Coordinators
Plan workload around shifting priorities
Department support staff
Support managers without constant follow up
What's Included?
Delivery at your premises or live virtual for your team- Writing, agenda and planning templates in digital form
- Practice rewriting documents from your own workplace
- Certificate of completion issued by Blue Ocean Academy
Blue Ocean Academy
Corporate training terms and scheduling policies apply
Course Outline
- Information flow in a department
- Expectations from managers
- Common breakdown points
Every participant receives a Blue Ocean Academy certificate of completion
Choose How You Learn
Showcase Your Soft Skills Expertise
Every participant receives a Blue Ocean Academy certificate that can be verified by their employer. Corporate clients receive a completion report for the whole cohort.
Digital Certificate
Verifiable Credential
Professional Recognition
Cohort Completion Report
Corporate training
Planning training for your team?
Tell us your team size, location and objectives and an advisor will build a tailored proposal.
