Sales & Marketing · Professional · Corporate
EISPSM
Emotional Intelligence for Sales Professionals
Sales & Marketing
Professional level
10 Modules
40 Topics
Corporate
In-house or live virtual
Certification
Blue Ocean Academy certificate
EISPSM
Choose your enrolment option
Tailored delivery for teams.
Talk to an Advisor
Blue Ocean AcademyCorporate training terms and scheduling policies apply
About the EISPSM Program
Sales results depend as much on emotional control as on product knowledge. This program builds the self-awareness, empathy and composure that help sales teams read a buyer, manage pressure and recover from rejection. Participants practice reading emotional signals in meetings, adapting their approach to different personalities and handling difficult conversations without losing the relationship. Delivered in-house at the client's premises or live virtual, it equips sales teams to build trust faster and hold longer client relationships.
What You Will Learn
- Understand the four domains of emotional intelligence in selling
- Recognize emotional triggers that derail sales conversations
- Apply self-regulation techniques during pressure and objection handling
- Build empathy skills that surface real customer needs
- Adapt communication style to different buyer personalities
- Manage rejection and setbacks without losing momentum
- Strengthen trust and long term relationships with key accounts
- Measure personal progress using a structured development plan
What you take away
Skills You'll Build
Emotional self-awareness
Buyer empathy
Pressure management
Relationship building
Core Topics
Who Is This Program For?
Sales executives
Read buyers and build trust faster
Account managers
Hold client relationships under pressure
Sales team leaders
Coach composure across the sales team
Business development staff
Handle rejection without losing momentum
Retail and showroom teams
Manage difficult customers with confidence
Technical sales staff
Turn product knowledge into buyer trust
What's Included?
Delivery at your premises or live virtual for your team- Sales scenarios and role plays drawn from your market
- Participant workbook, self assessment tools and digital materials
- Certificate of completion issued by Blue Ocean Academy
Blue Ocean Academy
Corporate training terms and scheduling policies apply
Course Outline
- What emotional intelligence is and is not
- The four domain model
- Why emotion drives buying decisions
- Self assessment and personal baseline
Every participant receives a Blue Ocean Academy certificate of completion
Choose How You Learn
Showcase Your Sales & Marketing Expertise
Every participant receives a Blue Ocean Academy certificate that can be verified by their employer. Corporate clients receive a completion report for the whole cohort.
Digital Certificate
Verifiable Credential
Professional Recognition
Cohort Completion Report
Corporate training
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