IT & Digital Transformation · Professional · Corporate
I2IITD
ISO 20001 IT Services Management System / Security System
IT & Digital Transformation
Professional level
10 Modules
40 Topics
Corporate
In-house or live virtual
Certification
Blue Ocean Academy certificate
I2IITD
Choose your enrolment option
Tailored delivery for teams.
Talk to an Advisor
Blue Ocean AcademyCorporate training terms and scheduling policies apply
About the I2IITD Program
IT Service Management System training gives IT teams a structured way to design, run and improve the services the business depends on. Participants cover the service management system, service levels, incident, problem and change practices, supplier control and the security requirements that sit inside service delivery. Delivered in-house at your premises or live virtual for your team, mapped to the services your organization currently supports.
What You Will Learn
- Understand the structure of a service management system
- Design service catalogs and service level agreements
- Implement incident, problem and change practices
- Manage suppliers and service dependencies effectively
- Apply security controls within IT service delivery
- Measure service performance against agreed targets
- Build a continual service improvement routine
- Prepare documented evidence for internal service reviews
What you take away
Skills You'll Build
Service level management
Incident handling
Change control
Service improvement
Core Topics
Who Is This Program For?
IT service managers
Run services against clear agreed standards
Service desk leads
Improve incident and request handling
IT operations teams
Work to consistent service practices
Quality and compliance staff
Document and review service controls
IT department heads
Govern service performance and suppliers
Process owners
Define and maintain service processes
What's Included?
Delivery at your premises or live virtual for your team- Process templates, registers and participant workbook
- Mapping session against your current service catalog
- Blue Ocean Academy certificate of completion for each participant
Blue Ocean Academy
Corporate training terms and scheduling policies apply
Course Outline
- Services, value and outcomes
- Why a management system matters
- Core terms and roles
- Scope of the service organization
Every participant receives a Blue Ocean Academy certificate of completion
Choose How You Learn
Showcase Your IT & Digital Transformation Expertise
Every participant receives a Blue Ocean Academy certificate that can be verified by their employer. Corporate clients receive a completion report for the whole cohort.
Digital Certificate
Verifiable Credential
Professional Recognition
Cohort Completion Report
Corporate training
Planning training for your team?
Tell us your team size, location and objectives and an advisor will build a tailored proposal.
