Operational Excellence · Professional · MBE™
TQM
Mastering Total Quality Management
Operational Excellence
Professional level
30 Hours
18 Modules
Self-paced
Learn at your own pace
Certification
Earn an MBE™ Credential
TQM
Choose your enrolment option
- Learn at your own pace, anytime and anywhere
- Structured, practical content built around real-world application
- Digital resources, tools, and templates to support your learning
- Verifiable certification recognizing demonstrated proficiency
Start immediately, no batch required.
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Mastering Business ExcellenceCertification terms and policies apply
About the TQM Certification
Most quality programs stall because they stay a department rather than becoming a way the organization works. This certification builds the full picture: the economics that justify prevention, the tools that find the real cause, the statistics that separate signal from noise, and the leadership behaviors that decide whether improvement sticks. It is built for professionals expected to reduce defects and cost at the same time, and to prove it with data.
What You Will Learn
- Explain the core principles that distinguish TQM from inspection.
- Quantify the true cost of poor quality in your operation.
- Translate customer requirements into process specifications.
- Map processes and identify ownership and variation.
- Run PDCA and Kaizen cycles that deliver lasting change.
- Apply the seven basic quality tools to real defect data.
- Read control charts and judge process capability.
- Design a TQM implementation roadmap for your organization.
What you take away
Skills You'll Build
Quality Systems Thinking
Cost of Quality Analysis
Voice of the Customer
Process Mapping and Ownership
Core Topics
Who Is This Course For?
Quality managers and engineers
Move the function from inspection and firefighting to prevention by design
Operations and production managers
Cut rework and scrap by controlling variation at the source
Continuous improvement practitioners
Back improvement projects with quality economics and hard data
Process and manufacturing engineers
Apply SPC and capability analysis to stabilize critical processes
Service delivery and customer experience leads
Translate what customers actually value into measurable standards
Internal auditors and ISO coordinators
Connect certification requirements to genuine operational improvement
What's Included?
Self-paced modules you can revisit anytime- Digital study resources and templates
- Knowledge checks and practice assessments
- The fee includes course, examination and certification fees
Mastering Business Excellence
Certification terms and policies apply
Course Outline
- Defining Quality and Total Quality Management
- The Core Principles of TQM
- From Inspection to Prevention: A Paradigm Shift
- The Business Case for a Quality Philosophy
Complete the professional assessment to earn the TQM credential
Choose How You Learn
Live, Instructor-Led
Not Offered for This Program
Showcase Your Operational Excellence Expertise
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