Soft Skills · Professional · Corporate
NDRSS
Negotiating & Dispute Resolutions
Soft Skills
Professional level
10 Modules
40 Topics
Corporate
In-house or live virtual
Certification
Blue Ocean Academy certificate
NDRSS
Choose your enrolment option
Tailored delivery for teams.
Talk to an Advisor
Blue Ocean AcademyCorporate training terms and scheduling policies apply
About the NDRSS Program
Every commercial and internal relationship eventually produces a disagreement. The program teaches teams how to prepare a negotiation, trade value instead of conceding it, and resolve disputes before they reach escalation or legal cost. Participants practice on live cases from their own work. Delivered in-house at the client's premises or live virtual, it leaves people able to negotiate firmly, protect the relationship and close agreements that hold.
What You Will Learn
- Understand the difference between positions and underlying interests
- Prepare a negotiation with clear targets and limits
- Apply value trading instead of simple concession
- Manage difficult tactics and pressure at the table
- Resolve workplace disputes before they escalate further
- Lead structured resolution conversations between two parties
- Build agreements that are clear, recorded and workable
- Evaluate outcomes and protect the ongoing relationship
What you take away
Skills You'll Build
Negotiation preparation
Value trading
Dispute resolution
Conflict de-escalation
Core Topics
Who Is This Program For?
Procurement and contracts staff
Negotiate supplier terms with more control
Sales and account managers
Protect margin without losing the client
Human resources professionals
Resolve employee disputes earlier and fairly
Department heads
Settle cross team disagreements without escalation
Project managers
Handle scope and claim discussions confidently
Team leaders
Calm daily workplace conflict before it grows
What's Included?
Delivery at your premises or live virtual for your team- Negotiation and dispute cases drawn from your sector
- Participant workbook, planning templates and digital materials
- Certificate of completion issued by Blue Ocean Academy
Blue Ocean Academy
Corporate training terms and scheduling policies apply
Course Outline
- Negotiation in daily business
- Positions, interests and needs
- Claiming value and creating value
- Common mistakes at the table
Every participant receives a Blue Ocean Academy certificate of completion
Choose How You Learn
Showcase Your Soft Skills Expertise
Every participant receives a Blue Ocean Academy certificate that can be verified by their employer. Corporate clients receive a completion report for the whole cohort.
Digital Certificate
Verifiable Credential
Professional Recognition
Cohort Completion Report
Corporate training
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