Soft Skills · Professional · Corporate
ANICSS
The Art of Negotiating, Influencing, Communicating & Conflict Resolution
Soft Skills
Professional level
10 Modules
40 Topics
Corporate
In-house or live virtual
Certification
Blue Ocean Academy certificate
ANICSS
Choose your enrolment option
Tailored delivery for teams.
Talk to an Advisor
Blue Ocean AcademyCorporate training terms and scheduling policies apply
About the ANICSS Program
Negotiation, influence, communication and conflict resolution are one connected skill set in daily management. This program covers all four: preparing and running a negotiation, influencing without authority, communicating clearly under pressure and resolving conflict before it damages working relationships. Practice sessions use workplace scenarios rather than abstract exercises. Delivered in-house or live virtual for your team, managers and specialists leave with techniques they can apply in the next difficult conversation.
What You Will Learn
- Understand how communication style affects influence
- Build a negotiation plan with clear limits
- Apply influencing techniques without formal authority
- Design messages that land with different audiences
- Evaluate conflict situations and choose a response
- Implement structured conversations to resolve disputes
- Measure agreement quality and follow through
- Lead discussions that keep relationships intact
What you take away
Skills You'll Build
Negotiation planning
Influencing techniques
Clear communication
Conflict resolution
Core Topics
Who Is This Program For?
Line managers
Handle disputes before they escalate
Project managers
Influence teams you do not manage
Sales professionals
Negotiate and communicate with more control
Human resources officers
Mediate workplace issues with structure
Procurement officers
Agree terms and manage supplier friction
Team leaders
Give difficult feedback without conflict
What's Included?
Delivered in-house at your site or live virtual- Workbook, planning templates and practice scenarios
- Role plays drawn from your own workplace situations
- Certificate of completion issued by Blue Ocean Academy
Blue Ocean Academy
Corporate training terms and scheduling policies apply
Course Outline
- How messages get distorted
- Verbal and non verbal signals
- Recognizing communication styles
- Adapting to the listener
Every participant receives a Blue Ocean Academy certificate of completion
Choose How You Learn
Showcase Your Soft Skills Expertise
Every participant receives a Blue Ocean Academy certificate that can be verified by their employer. Corporate clients receive a completion report for the whole cohort.
Digital Certificate
Verifiable Credential
Professional Recognition
Cohort Completion Report
Corporate training
Planning training for your team?
Tell us your team size, location and objectives and an advisor will build a tailored proposal.
