Leadership & Strategy · Professional · Corporate
UBPLS
Understanding Business Processes
Leadership & Strategy
Professional level
10 Modules
40 Topics
Corporate
In-house or live virtual
Certification
Blue Ocean Academy certificate
UBPLS
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Tailored delivery for teams.
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Blue Ocean AcademyCorporate training terms and scheduling policies apply
About the UBPLS Program
Work moves across departments, but most problems sit in the gaps between them. The program shows teams how to see the business as a set of processes, map what actually happens, find delay and rework, and redesign the flow so customers feel the difference. Delivered in-house at the client's premises or live virtual, it gives participants a shared language for process work and a method they can apply to their own operations.
What You Will Learn
- Understand how business processes create customer value
- Map a process the way it really runs
- Identify delay, rework and unnecessary handovers
- Measure process performance with simple indicators
- Apply improvement methods to a live process
- Design a better process with clear ownership
- Build procedures that people will actually follow
- Evaluate the results of a process change
What you take away
Skills You'll Build
Process mapping
Process analysis
Workflow redesign
Procedure writing
Core Topics
Who Is This Program For?
Operations supervisors
Remove delay from daily workflows
Process owners
Take real control of your process
Team leaders
Fix the gaps between departments
Business analysts
Map and improve current state processes
Quality coordinators
Turn procedures into working practice
Department managers
Improve service without adding headcount
What's Included?
Delivery at your premises or live virtual for your team- Process mapping, analysis and procedure templates
- Mapping exercises based on your own processes
- Certificate of completion issued by Blue Ocean Academy
Blue Ocean Academy
Corporate training terms and scheduling policies apply
Course Outline
- Inputs, activities, outputs and customers
- Core, support and management processes
- Why function based thinking creates gaps
- Examples from service and operations
Every participant receives a Blue Ocean Academy certificate of completion
Choose How You Learn
Showcase Your Leadership & Strategy Expertise
Every participant receives a Blue Ocean Academy certificate that can be verified by their employer. Corporate clients receive a completion report for the whole cohort.
Digital Certificate
Verifiable Credential
Professional Recognition
Cohort Completion Report
Corporate training
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