Get the special offer for Certified Office Management
Office management training will help you develop an assertive and organised approach for managing people and processes in your office, to facilitate harmonious and productive working. It includes key management skills and planning techniques to improve information flow and achieve objectives.
This training and certification course is aimed at honing the skills of Officers, Junior Managers, Receptionist, Secretaries, Executive PA’s and executive who want to specialize in Business Administration and Management.
Grow your career in Office Administration & Management with an international qualification!
| Course Module | Contents |
| Business, Management & Administration
|
What is Business
Business Environment Organizational Structures What is Management Function of Management Office Administration
|
| Business Communication | Types of Communication
7cs of Communication Listening Skills Business Writing Skills Forms of Business Writing Organizing Effective Meetings Presentation Skills |
| Team Building
|
Teams Vs Groups
Stages for Team Development Team Management Skills Building Relationships Effective Negotiation Assertive Skills Types of Boss Leadership Skills
|
| Cross Cultural Etiquettes, Telephone Etiquettes & Customer Service | Cross Cultural Business Etiquettes
Telephone Etiquettes Stages of call Taking Messages Transferring Calls Voice Mail messages Impatient Callers Building Customer Relationships Handling Customer Grievances |
| Time Management | Benefits of Time Management
Principles of Time Management How to Prioritize Knowing your Energy Cycle Eisenhower Matrix Pareto’s Principle Dealing with Procrastination |
| Personal Development
Office Management |
Importance of Personal Development.
Developing your self-esteem and Confidence SWOT Analysis Johari Window Stress Management
Office and Inventory Management Records Management Petty Cash & Invoices Managing Events and Travels |
|
Fundamentals of Projects
Introduction to HR
|
Managing Projects
Project, Programs & Portfolio Phases of Projects Challenges faced in Projects
Importance of HR Nature and Scope of HRM Functions of HR Roles of HR
|
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