IATA Cabin Crew Training Course in Dubai

IATA Aviation

IATA certifications open the gateway to a world of opportunities across the Aviation, Travel and Tourism industry. Choose from our extensive set of IATA training programs – Cabin Crew, Passenger Ground Services, Airport Ramp Services, Foundation in Travel and Tourism and build an exciting career in aviation and travel.

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IATA Cabin Crew

• Overview
• Course Outline
• Association

Course Methodology

The IATA CABIN CREW TRAINING course utilizes a variety of individual and team exercises, boot camps, assessments, videos and group discussions.

Course Objectives

Upon completing the course, participants will be able to:

• Understand the scope of Cabin Crew as a profession and the current trends and practices involved.
• Identify the types of aircraft and associated cabin crew functions.
• Manage passenger interactions in different and unforeseen circumstances.
• Understand emergency and safety procedures.

Target Audience
IATA Cabin Crew Training is designed for anyone aspiring to work in the cabin crew.

Target Competencies

• Air transport and flight operation
• Cabin Crew Responsibilities
• Handling Emergencies
• Managing Medical Emergencies
• Aviation Security
• Customer Service
• Handling Dangerous Goods
• Airline Catering

Introduction

The IATA Cabin Crew training is a comprehensive program, covering the fundamental aspects of managing cabin operations in the airlines. It primarily deals with customer service and handling unforeseen situations during flight.

Module 1 – Introduction to the airline industry

• Overview of the airline industry
• Regulatory context of the airline industry
• Organizational structures in airlines

Module 2 – Air transport and flight operation

• Airport and passenger processing
• Flight Operation
• The aircraft cabin
• Theory of flight and altitude physiology

Module 3 – Crew Responsibilities and Cooperation

• Organizational structure on board the aircraft
• Communication on board the aircraft
• Cabin Crew duties in normal operations

Module 4 – Managing abnormal and emergency situations

• Perspective on air transportation safety
• Turbulence and cabin decompression
• Firefighting and smoke removal
• Emergency landing and evacuation

Module 5 – Medical emergencies on board the aircraft

• Medical emergency equipment on board the aircraft
• Performing CPR, AED and Heimlich maneuver
• Flight and cabin crew incapacitation

Module 6 – Dangerous goods

• Air transportation of dangerous goods
• Handling dangerous goods in the aircraft cabin

Module 7 – Aviation Security

• Coordinated efforts to increase aviation security
• Unruly passengers as a threat to aviation security
• Unlawful interference

Module 8 – Customer Service and Interaction with Passengers

• Creating a customer service environment
• Serving passengers with additional needs
• Managing unruly or drunk passengers

Module 9 – Airline catering and onboard retail services

• Organization of airline catering
• Serving meals on board the aircraft
• Onboard retail services

Module 10 – Cabin crew professional development

• The cabin crew profession and lifestyle choices
• Cabin crew professional development

The International Air Transport Association (IATA) is the leading trade association for the world’s airlines representing around 83% of total air traffic, providing high-value training programs and certifications.

Blue Ocean provides airline training programs, guided by global industry norms set and certified by IATA. We have a track record of mentoring thousands of airline professionals who are successfully placed on international profiles.

• Overview

Course Methodology

The IATA CABIN CREW TRAINING course utilizes a variety of individual and team exercises, boot camps, assessments, videos and group discussions.

Course Objectives

Upon completing the course, participants will be able to:

• Understand the scope of Cabin Crew as a profession and the current trends and practices involved.
• Identify the types of aircraft and associated cabin crew functions.
• Manage passenger interactions in different and unforeseen circumstances.
• Understand emergency and safety procedures.

Target Audience
IATA Cabin Crew Training is designed for anyone aspiring to work in the cabin crew.

Target Competencies

• Air transport and flight operation
• Cabin Crew Responsibilities
• Handling Emergencies
• Managing Medical Emergencies
• Aviation Security
• Customer Service
• Handling Dangerous Goods
• Airline Catering

• Course Outline

Introduction

The IATA Cabin Crew training is a comprehensive program, covering the fundamental aspects of managing cabin operations in the airlines. It primarily deals with customer service and handling unforeseen situations during flight.

Module 1 – Introduction to the airline industry

• Overview of the airline industry
• Regulatory context of the airline industry
• Organizational structures in airlines

Module 2 – Air transport and flight operation

• Airport and passenger processing
• Flight Operation
• The aircraft cabin
• Theory of flight and altitude physiology

Module 3 – Crew Responsibilities and Cooperation

• Organizational structure on board the aircraft
• Communication on board the aircraft
• Cabin Crew duties in normal operations

Module 4 – Managing abnormal and emergency situations

• Perspective on air transportation safety
• Turbulence and cabin decompression
• Firefighting and smoke removal
• Emergency landing and evacuation

Module 5 – Medical emergencies on board the aircraft

• Medical emergency equipment on board the aircraft
• Performing CPR, AED and Heimlich maneuver
• Flight and cabin crew incapacitation

Module 6 – Dangerous goods

• Air transportation of dangerous goods
• Handling dangerous goods in the aircraft cabin

Module 7 – Aviation Security

• Coordinated efforts to increase aviation security
• Unruly passengers as a threat to aviation security
• Unlawful interference

Module 8 – Customer Service and Interaction with Passengers

• Creating a customer service environment
• Serving passengers with additional needs
• Managing unruly or drunk passengers

Module 9 – Airline catering and onboard retail services

• Organization of airline catering
• Serving meals on board the aircraft
• Onboard retail services

Module 10 – Cabin crew professional development

• The cabin crew profession and lifestyle choices
• Cabin crew professional development

• Association

The International Air Transport Association (IATA) is the leading trade association for the world’s airlines representing around 83% of total air traffic, providing high-value training programs and certifications.

Blue Ocean provides airline training programs, guided by global industry norms set and certified by IATA. We have a track record of mentoring thousands of airline professionals who are successfully placed on international profiles.

IATA & Aviation Courses