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Advance Facility Management Training

This Advanced Facilities Management training programme is designed to provide delegates with a comprehensive overview of the key concepts and ideas regarding facilities management within the engineering, production, facilities, and/or maintenance sectors. In particular, successful delegates of this programme will be able to

Advance Facility Management
  • Develop an understanding of the role of the facilities manager
  • Understand the requirements of facilities management within the organisation
  • Identify skills and competencies required by a facilities manager
  • Develop effective maintenance management systems
  • Appreciate and apply risk management techniques
  • Incorporate key statistical methodology within maintenance planning

Course Outline:

ROLE OF THE FACILITIES MANAGEMENT TEAM WITHIN THE ORGANISATION

  • Overview of FM
  • Understanding the importance of FM
  • Expectations of FM
  • Facilities Needs Assessment
  • Defining Hard and Soft services
  • Core Competencies of an FM professional

KEY ELEMENTS OF FACILITIES MANAGEMENT

  • Understanding the organisational goals and objectives
  • Understanding Support Services
  • Managing People and Resources
  • Managing Premises
  • Managing Contractors on a daily basis
  • Managing the Working Environment

MANAGEMENT AND CONTROL

  • Managing Internal Customer Service and Expectations
  • Managing Risk
  • Controlling Costs
  • Service Level Agreements
  • Contractors’ Performance
  • Space Management

ROLE & CONTRIBUTION OF THE MAINTENANCE FUNCTION WITHIN THE ORGANISATION

  • Overview of the maintenance function
  • Key principles within maintenance management
  • The impact of “uptime” on the organisation
  • The impacts of “downtime” on the organisation

Facility Planning

  • Key issues
  • Utilizing space
  • Stakeholder management
  • Risks

KEY MAINTENANCE STRATEGIES

  • Developing preventative maintenance strategy
  • Developing corrective maintenance strategy
  • Developing emergency maintenance strategy
  • Monitoring & measuring the combined strategy effectiveness

Service Delivery and Performance Management

  • Continuity of service
  • End user requirements
  • Managing service providers
  • Managing performance
  • SLA’s / KPI’s
  • Dealing with poor performance

Managing the workplace

  • People management
  • Productivity
  • Health, safety and security
  • 5S

Outsourcing Facility Management

  • The outsourcing decision
  • FM and procurement
  • The outsourcing process
  • Developing the contract
  • Specifying the service