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Interpersonal Communication Skills

Effective communication helps us to better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, much of what we try to communicate to others and what others try to communicate to us gets misunderstood, which can cause conflict and frustration in personal and professional relationships. By learning these effective communication and interpersonal skills, you can better connect with everyone.Program Outline

Day 1

Introduction On Communication
Communication Model
Barriers Of Communication
Reducing Barriers
Communicating With Clarity
Cross Cultural Communication
Managing Emotions
Building Confidence
Listening Skills
Giving And Taking Feedback
Behavior Modeling For Communication
Do’s And Don’ts For Effective Communication

Day 2

Acquiring the Essentials, Understand your role
Building assertive behavior
Building and maintaining positive relationships
Personal effectiveness
Setting SMART Goals, Develop Plans
Creating Win, Win Situations, Interpersonal Effectiveness
Understanding the importance of using the right body language to create an impact using the PEOPLE concept (Proximity, Expression, Orientation, Posture, Looks, Eye contact)
Communicating to handle situations, Build rapport

Objectives/ Outcomes of program

Enhance the skills of communication.
Prepare and present yourself and your work in a professional manner according to business ethics and protocol(s).
Build and maintain positive working relationships.
Communicate clearly, concisely, and correctly in the form that fulfills the purpose and meets the needs of internal and external customers.
Understand various communication styles and develop assertiveness skills to clearly communicate ideas and opinions at all levels of the organization.
Equip participants to handle difficult situations while dealing with internal and external customers to create a “win, win” situation.

Target audience

This is an open program for all employees from middle to top level management.