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Amadeus Altea

Amadeus Altéa Departure Control – Customer Management is the ultimate airline departure control system (DCS) to master the end-to-end customer experience at the airport and beyond. Powered by the latest technology and based entirely on open systems, Altéa Departure Control – Customer Management automates key airport processes from passenger check-in to departure. Seamlessly integrated with the Altéa Suite, Amadeus’ airline DCS streamlines your agent’s activities and optimises every revenue opportunity right up to departure.

The Customer Management (CM) for Ground Handlers course describes check-in functions via the Graphical User Interface (GUI) and the relevant modules associated with check-in

This course is for Ground Handler trainers or staff involved in the on-going training and implementation of Amadeus Altéa Departure Control Customer Management. This training focuses on:

  • The navigation within the Customer Management GUI
  • Using each application to process a customer for acceptance and boarding
  • Demonstrating disruption scenarios and the impact they have on CM

Amadeus Altéa Customer Management (CM) Course Contents:

  • Altéa System Architecture
  • Access and navigate within the Customer Management GUI
  • Identify and accept customers
  •  Display customer-related information and customer history
  • Flight update and customer lists
  • Monitor the regrade and onload recommendation list
  • Modify baggage details/excess baggage
  • Theoretical seating and modify seats
  • Boarding monitor and boarding activities, flight departure
  • Flight disruptions (Re-accommodation)
  • Operational Flight Data Management
  • Set default carrier
  • Rebuild a flight
  • Flight history
  • TTY/PNL exchange

The Flight Management (FM) for Ground Handlers course describes the Load Control process via the Graphical User Interface (GUI) and the relevant modules associated with load control.

This course is for Ground Handler trainers or staff involved in the on-going training and implementation of Amadeus Altéa Departure Control Flight Management.  On this course you will learn to:

  • Navigate within the Flight Management GUI
  • Apply advanced functionalities of the load control process to cover containerized and non-containerized aircraft
  • Perform the role of the Load Controller within Flight Management through demonstrations and exercises
  • The training will also focus on the users understanding the basic use of Altéa Flight Management and sub-applications to begin building their training

Amadeus Altéa Flight Management (FM) Course Contents:

  • Introduction and system architecture
  • Flight information
  • Operational Flight Data Management (OFDM)
  • Deadload
  • Load distribution
  • Passenger and baggage
  • Documents
  • Multi-leg flight scenario
  • Load Control Supervisor
  • Ramp, Freight and Supervisor sub-applications
  • Disruption management

Download the Course Brochure for a more details about the Amadeus Altéa Training Course