Administration
Office administration courses provide comprehensive training for managing daily office operations. These programs cover organizational techniques, communication, data management, and modern office technologies. The COA (Certified Office Administrator) lays the groundwork, emphasizing core administrative tasks. In contrast, the COM (Certified Office Manager) targets those aiming for leadership roles, diving deeper into team leadership and strategic planning. Earning either certification demonstrates a high level of expertise in office administration, boosting an individual’s marketability. Together, these courses and certifications ensure that professionals are well-equipped to navigate and excel in today’s dynamic office settings.
COM - Certified Office Manager
Course Methodology
The Certified Office Manager (COM) training program utilizes a variety of individual and team exercises, case studies, assessments, videos and group discussions.
Course Objectives
Upon completing Certified Office Manager (COM), participants will be able to:
- Develop and chisel advanced organizational skills
- Develop soft skills required for effective interpersonal interactions
- Understand the fundamentals of business etiquette
- Master professional telephone etiquette
- Understand the fundamentals of accounting, HR activities and project management.
- Understand the basics of Office Supply Management and Database Management.
- Manage time better for day-to-day tasks
- Offer better service and add value
Target Audience
Certified Office Manager (COM) is designed for anyone looking for a career in office administration, including the role of administrators, personal assistants, secretaries, and admin managers.
Target Competencies
- Front office operations
- Database Management
- Time Management & Prioritization
- Relation with stakeholders
- Customer Relationship Management
- Senior Manager Interactions
Introduction
The Certified Office Manager (COM) is an advanced training program that prepares professionals for the highly visible and demanding role of office management.
Module 1: The Role of the Office Manager
- Fundamentals of team management
- Advancing your verbal communication skills
- Understanding and using body language in daily life
- Building excellent relationships with colleagues
- Working with senior management
- Win-Win negotiations with suppliers (internal and external) – Principles, planning, tactics
- Presenting your ideas and influencing others: how to deliver your thoughts with impact
Module 2: Protocol and Business Etiquette
- Principles of business etiquette
- Dealing with different personality types at work
- Dealing with different cultures
- Coping with office politics and gossip
Module 3: Dealing with Visitors and Improving Customer Service
- Dealing with visitors and improving
- customer service
- Meeting and greeting guests of different seniority levels
- Servicing internal and external customers
- Phone communication – phone etiquette
- Being an effective gatekeeper
Module 4: Boosting Productivity
- Effectiveness versus efficiency
- How to find & eliminate inefficiencies in your office
- Step-by-step guide – Simplification of work processes
- Best practices to be more productive
Module 5: Advanced Organizational Skills
- Event planning
- Travel arrangements
- Tradeshows
- Appointment booking and arranging interviews
- Sourcing office supplies
- Household tasks
- Shopping
Module 6: Confidentiality Guidelines
- Your confidentiality duty
- Keeping data secure
- Key points you should be aware of
- What to do in sticky situations
Module 7: Going the Extra Mile
- Social media management
- Carrying out background research and presenting your findings
- Creating your mission and goals, and motivating yourself to put in extra effort
The American Certification Institute (ACI) is an international professional certification body that offers training, testing and certification issuance for a wide range of business-related programs.
Blue Ocean Academy is associated with the US-based American Certification Institute to offer HR professional certification courses in the UAE, India and other GCC countries.
Course Methodology
The Certified Office Manager (COM) training program utilizes a variety of individual and team exercises, case studies, assessments, videos and group discussions.
Course Objectives
Upon completing Certified Office Manager (COM), participants will be able to:
- Develop and chisel advanced organizational skills
- Develop soft skills required for effective interpersonal interactions
- Understand the fundamentals of business etiquette
- Master professional telephone etiquette
- Understand the fundamentals of accounting, HR activities and project management.
- Understand the basics of Office Supply Management and Database Management.
- Manage time better for day-to-day tasks
- Offer better service and add value
Target Audience
Certified Office Manager (COM) is designed for anyone looking for a career in office administration, including the role of administrators, personal assistants, secretaries, and admin managers.
Target Competencies
- Front office operations
- Database Management
- Time Management & Prioritization
- Relation with stakeholders
- Customer Relationship Management
- Senior Manager Interactions
Introduction
The Certified Office Manager (COM) is an advanced training program that prepares professionals for the highly visible and demanding role of office management.
Module 1: The Role of the Office Manager
- Fundamentals of team management
- Advancing your verbal communication skills
- Understanding and using body language in daily life
- Building excellent relationships with colleagues
- Working with senior management
- Win-Win negotiations with suppliers (internal and external) – Principles, planning, tactics
- Presenting your ideas and influencing others: how to deliver your thoughts with impact
Module 2: Protocol and Business Etiquette
- Principles of business etiquette
- Dealing with different personality types at work
- Dealing with different cultures
- Coping with office politics and gossip
Module 3: Dealing with Visitors and Improving Customer Service
- Dealing with visitors and improving
- customer service
- Meeting and greeting guests of different seniority levels
- Servicing internal and external customers
- Phone communication – phone etiquette
- Being an effective gatekeeper
Module 4: Boosting Productivity
- Effectiveness versus efficiency
- How to find & eliminate inefficiencies in your office
- Step-by-step guide – Simplification of work processes
- Best practices to be more productive
Module 5: Advanced Organizational Skills
- Event planning
- Travel arrangements
- Tradeshows
- Appointment booking and arranging interviews
- Sourcing office supplies
- Household tasks
- Shopping
Module 6: Confidentiality Guidelines
- Your confidentiality duty
- Keeping data secure
- Key points you should be aware of
- What to do in sticky situations
Module 7: Going the Extra Mile
- Social media management
- Carrying out background research and presenting your findings
- Creating your mission and goals, and motivating yourself to put in extra effort
The American Certification Institute (ACI) is an international professional certification body that offers training, testing and certification issuance for a wide range of business-related programs.
Blue Ocean Academy is associated with the US-based American Certification Institute to offer HR professional certification courses in the UAE, India and other GCC countries.