Corporate Training
Blue Ocean offers a wide array of bespoke corporate training solutions for organizations to enable their employees to become specialists in their industry. We offer over 600+ corporate training programs catering to a wide range of industries across government, semi-government and private organizations. The courses are designed to deliver strategic insights and learning for building high potential teams that can drive actionable strategies for their organizations. Our corporate programs are flexible and can be tailored to suit customers’ specific needs, helping teams unleash their maximum potential for organizational benefits.
Assertiveness Skills (& Dealing With Difficult Situations)
Course Objectives
- To increase self-esteem and self-confidence when dealing with difficult situations
- To be able to identify your own behavioural style and that of others
- To learn the difference between aggressive, passive, and assertive behaviours
- To learn how to use a variety of assertiveness techniques
- To improve communication and interpersonal skills
- To have the opportunity to practise new behaviours in a safe and supportive environment
Who Should Attend?
This course is essential for anyone who deals with different personalities and challenging, or difficult situations, in the workplace, or remotely – whether they are customers, managers, colleagues, suppliers, etc.
Course Outline
- What Is ‘Assertiveness’?
- What It Is Not
- Why We Need It
- Different Behavioural Styles
- What Are The Indicators Of Each Style?
- Understanding How To Adapt To Each Style
- Practising How To Build Effective Relationships
- Assertiveness Techniques
- Transactional Analysis: Understanding How And When To Use It
- Workable Compromise
- ‘Win-Win’
- Role-Plays
Course Objectives
- To increase self-esteem and self-confidence when dealing with difficult situations
- To be able to identify your own behavioural style and that of others
- To learn the difference between aggressive, passive, and assertive behaviours
- To learn how to use a variety of assertiveness techniques
- To improve communication and interpersonal skills
- To have the opportunity to practise new behaviours in a safe and supportive environment
Who Should Attend?
This course is essential for anyone who deals with different personalities and challenging, or difficult situations, in the workplace, or remotely – whether they are customers, managers, colleagues, suppliers, etc.
Course Outline
- What Is ‘Assertiveness’?
- What It Is Not
- Why We Need It
- Different Behavioural Styles
- What Are The Indicators Of Each Style?
- Understanding How To Adapt To Each Style
- Practising How To Build Effective Relationships
- Assertiveness Techniques
- Transactional Analysis: Understanding How And When To Use It
- Workable Compromise
- ‘Win-Win’
- Role-Plays