Sales and Marketing
Call Centre Training
Course Introduction
The Call Centre Training will help call centre agents gather relevant knowledge about things that will benefit their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction majorly aims at sales and customer service, which we will explore in detail during this energizing and practical training.
Course Objective
- Develop an understanding of the significance of body language and verbal skills
- Learn different aspects of verbal communication such as tone, modulation, and pitch
- Provide training to help you enhance questioning and listening skills
- Become comfortable delivering bad news and saying no
- Develop effective negotiation skills
- Understand the relevance of creating and delivering meaningful messages
- Learn how to use tools to facilitate easy communication
- Practice vocal techniques that enhance speech and communication ability
- Effective techniques to manage stress
Course Outline
Module 1: Introduction and Course Overview
Module 2: Impact of Body Language in Telecommunication
Module 3: Verbal Communication and Vocal Exercises
Module 4: Learn to Understand Your Customers
Module 5: Importance of placing the right questions
Module 6: Distinguishing cold and warm calls
Module 7: Sales over phone calls
Module 8: Developing and perfecting a script
Course Introduction
The Call Centre Training will help call centre agents gather relevant knowledge about things that will benefit their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction majorly aims at sales and customer service, which we will explore in detail during this energizing and practical training.
Course Objective
- Develop an understanding of the significance of body language and verbal skills
- Learn different aspects of verbal communication such as tone, modulation, and pitch
- Provide training to help you enhance questioning and listening skills
- Become comfortable delivering bad news and saying no
- Develop effective negotiation skills
- Understand the relevance of creating and delivering meaningful messages
- Learn how to use tools to facilitate easy communication
- Practice vocal techniques that enhance speech and communication ability
- Effective techniques to manage stress
Course Outline
Module 1: Introduction and Course Overview
Module 2: Impact of Body Language in Telecommunication
Module 3: Verbal Communication and Vocal Exercises
Module 4: Learn to Understand Your Customers
Module 5: Importance of placing the right questions
Module 6: Distinguishing cold and warm calls
Module 7: Sales over phone calls
Module 8: Developing and perfecting a script