Administration

Administration

Office administration courses provide comprehensive training for managing daily office operations. These programs cover organizational techniques, communication, data management, and modern office technologies. The COA (Certified Office Administrator) lays the groundwork, emphasizing core administrative tasks. In contrast, the COM (Certified Office Manager) targets those aiming for leadership roles, diving deeper into team leadership and strategic planning. Earning either certification demonstrates a high level of expertise in office administration, boosting an individual’s marketability. Together, these courses and certifications ensure that professionals are well-equipped to navigate and excel in today’s dynamic office settings.

COA – Certified Office Administrator

Categories:

Course Fees:

ر.س4,313.00

COA – Certified Office Administrator

Categories:

Course Fee

ر.س4,313.00

Course Methodology

The Certified Office Administrator (COA) training program utilizes a variety of individual and team exercises, case studies, assessments, videos and group discussions.

Course Objectives

Upon completing Certified Office Administrator (COA), participants will be able to:

  • Develop organizational skills required to handle office administration.
  • Develop interpersonal skills required to interact with internal and external stakeholders.
  • Understand and practise business etiquette.
  • Master professional telephone etiquette.
  • Understand the fundamentals of accounting, event management, HR activities and project management.
  • Understand the basics of Office Supply Management and Database Management.
  • Manage time better for day-to-day tasks.

Target Audience

Certified Office Administrator (COA) is designed for anyone looking for a career in office administration including the role of administrators, personal assistants, or secretaries.

Target Competencies

  • Front office operations
  • Database Management
  • Time Management & Prioritization
  • Relation with stakeholders
  • Customer Relationship Management
  • Senior Manager Interactions

Course Outline

Introduction

The Certified Office Administrator (COA) training program offers holistic development in the fundamental skills of office administration.

 

Module 1: Business

  • What is Business?
  • Nature of Business
  • Characteristics of Business
  • Objectives of business

Module 2: Business Environment

  • Internal Environment
  • External Environment

Module 3: Organisational Structures

  • Line Organisation
  • Functional Organisation
  • Line & Staff Organisation
  • Committee Organisation
  • Matrix Organisation

Module 4: What is Management?

  • Objectives of Management
  • Levels of Management
  • Functions of Management
  • Managerial Skills

Module 5: Office Administration

  • Role of an Office Administrator
  • Skill set of an Office Administrator
  • Competencies of Office Administrator

Module 6: Business Communication

  • What is Communication
  • Process of Communication
  • 7Cs of Communication
  • Types of Communication
  • Listening Skills
  • Barriers to Communication
  • Business Writing
  • Elements of Business Writing
  • Forms of Business Writing
  • Report Writing
  • Effective Meetings

Module 7: Presentation Skills

  • Key Skills to be a greater presenter
  • Working with PowerPoints
  • Ways to improve presentation Skills
  • Developing the content

Module 8: Team Building

  • What makes a team
  • Stages of team development
  • Building relationships
  • Assertive Skills
  • Developing Assertive Skills
  • How to negotiate a win-win?
  • How to resolve a conflict?
  • Team Management Skills
  • Characteristics of a good team
  • Benefits of a team
  • Understanding your Boss
  • Types of Bosses
  • Understanding the boss-subordinate relationship
  • Leadership Skills
  • Leadership Styles
  • Levels of leadership
  • Characteristics of a good leader

Module 9: Business Etiquette

  • Cross Cultural Etiquette
  • Telephone Etiquette
  • Mobile phone etiquette
  • Stages of a call
  • Making Calls
  • Placing Call on hold
  • Screening Calls
  • Impatient Callers
  • Taking message
  • Voice mail message
  • Ending a call
  • Business Customer Relationship
  • Dealing with customer grievance

Module 10: Time Management

  • Common Time Wasters
  • Identifying your energy Cycle
  • Priority Matrix
  • Pareto’s Principle
  • Types of Procrastinators
  • Dealing with Procrastination

Module 11: Personal Development

  • Professional Grooming
  • Self Esteem
  • SWOT Analysis
  • Resume Writing
  • Handling interviews
  • Stress Management
  • What is Stress?
  • Types of Stressors
  • Causes of Stress
  • Managing Stress
  • Chair Yoga

Module 12: Office Management

  • Office Automation
  • Records Management
  • Effective File Management
  • Inventory Management

Module 13: Project Management

  • What is a project
  • Characteristics of a project
  • Project Administrator
  • Project Management Process
  • Different aspects of Project Management

Module 14: Events Management

  • 5Cs of Event Management
  • Principles of Event Management
  • Administrative Process
  • Travel Management

Module 15: Basic Accounting

  • Accounting for Administrators
  • Petty Cash Management
  • Simple Budgeting
  • Components of Budget
  • Invoice
  • Debit and Credit Notes

Basics of Human Resource Management

  • Importance of HRM
  • Objectives of HRM
  • Functions of HR
  • Organisation of HR Department
  • Roles of HR Manager

ACI, American Certification InstituteThe American Certification Institute (ACI) is an international professional certification body that offers training, testing and certification issuance for a wide range of business-related programs. Blue Ocean Academy is associated with the US-based American Certification Institute to offer business-related certification courses in the UAE, India and other GCC countries.

Course Methodology

The Certified Office Administrator (COA) training program utilizes a variety of individual and team exercises, case studies, assessments, videos and group discussions.

Course Objectives

Upon completing Certified Office Administrator (COA), participants will be able to:

  • Develop organizational skills required to handle office administration.
  • Develop interpersonal skills required to interact with internal and external stakeholders.
  • Understand and practise business etiquette.
  • Master professional telephone etiquette.
  • Understand the fundamentals of accounting, event management, HR activities and project management.
  • Understand the basics of Office Supply Management and Database Management.
  • Manage time better for day-to-day tasks.

Target Audience

Certified Office Administrator (COA) is designed for anyone looking for a career in office administration including the role of administrators, personal assistants, or secretaries.

Target Competencies

  • Front office operations
  • Database Management
  • Time Management & Prioritization
  • Relation with stakeholders
  • Customer Relationship Management
  • Senior Manager Interactions

Course Outline

Introduction

The Certified Office Administrator (COA) training program offers holistic development in the fundamental skills of office administration.

 

Module 1: Business

  • What is Business?
  • Nature of Business
  • Characteristics of Business
  • Objectives of business

Module 2: Business Environment

  • Internal Environment
  • External Environment

Module 3: Organisational Structures

  • Line Organisation
  • Functional Organisation
  • Line & Staff Organisation
  • Committee Organisation
  • Matrix Organisation

Module 4: What is Management?

  • Objectives of Management
  • Levels of Management
  • Functions of Management
  • Managerial Skills

Module 5: Office Administration

  • Role of an Office Administrator
  • Skill set of an Office Administrator
  • Competencies of Office Administrator

Module 6: Business Communication

  • What is Communication
  • Process of Communication
  • 7Cs of Communication
  • Types of Communication
  • Listening Skills
  • Barriers to Communication
  • Business Writing
  • Elements of Business Writing
  • Forms of Business Writing
  • Report Writing
  • Effective Meetings

Module 7: Presentation Skills

  • Key Skills to be a greater presenter
  • Working with PowerPoints
  • Ways to improve presentation Skills
  • Developing the content

Module 8: Team Building

  • What makes a team
  • Stages of team development
  • Building relationships
  • Assertive Skills
  • Developing Assertive Skills
  • How to negotiate a win-win?
  • How to resolve a conflict?
  • Team Management Skills
  • Characteristics of a good team
  • Benefits of a team
  • Understanding your Boss
  • Types of Bosses
  • Understanding the boss-subordinate relationship
  • Leadership Skills
  • Leadership Styles
  • Levels of leadership
  • Characteristics of a good leader

Module 9: Business Etiquette

  • Cross Cultural Etiquette
  • Telephone Etiquette
  • Mobile phone etiquette
  • Stages of a call
  • Making Calls
  • Placing Call on hold
  • Screening Calls
  • Impatient Callers
  • Taking message
  • Voice mail message
  • Ending a call
  • Business Customer Relationship
  • Dealing with customer grievance

Module 10: Time Management

  • Common Time Wasters
  • Identifying your energy Cycle
  • Priority Matrix
  • Pareto’s Principle
  • Types of Procrastinators
  • Dealing with Procrastination

Module 11: Personal Development

  • Professional Grooming
  • Self Esteem
  • SWOT Analysis
  • Resume Writing
  • Handling interviews
  • Stress Management
  • What is Stress?
  • Types of Stressors
  • Causes of Stress
  • Managing Stress
  • Chair Yoga

Module 12: Office Management

  • Office Automation
  • Records Management
  • Effective File Management
  • Inventory Management

Module 13: Project Management

  • What is a project
  • Characteristics of a project
  • Project Administrator
  • Project Management Process
  • Different aspects of Project Management

Module 14: Events Management

  • 5Cs of Event Management
  • Principles of Event Management
  • Administrative Process
  • Travel Management

Module 15: Basic Accounting

  • Accounting for Administrators
  • Petty Cash Management
  • Simple Budgeting
  • Components of Budget
  • Invoice
  • Debit and Credit Notes

Basics of Human Resource Management

  • Importance of HRM
  • Objectives of HRM
  • Functions of HR
  • Organisation of HR Department
  • Roles of HR Manager

ACI, American Certification InstituteThe American Certification Institute (ACI) is an international professional certification body that offers training, testing and certification issuance for a wide range of business-related programs. Blue Ocean Academy is associated with the US-based American Certification Institute to offer business-related certification courses in the UAE, India and other GCC countries.