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Corporate-Training

Corporate Training

Blue Ocean offers a wide array of bespoke corporate training solutions for organizations to enable their employees to become specialists in their industry. We offer over 600+ corporate training programs catering to a wide range of industries across government, semi-government and private organizations. The courses are designed to deliver strategic insights and learning for building high potential teams that can drive actionable strategies for their organizations. Our corporate programs are flexible and can be tailored to suit customers’ specific needs, helping teams unleash their maximum potential for organizational benefits.
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Excellence In Customer Service (Advanced)

Categories:

Excellence In Customer Service (Advanced)

Categories:

Course Objectives: 

  • Understand the importance of customer service and its importance in this competitive world
  • Best practices for ensuring customer satisfaction
  • Learn about internal and external customer expectations
  • Reverse customer grievances into delight 
  • Understand different customer service techniques for different industries 
  • Master techniques to resolve challenges with difficult customers 
  • Measure and improve customer satisfaction level 
  • Offer fast and effective customer service 
  • Collaborate effectively as a team to achieve customer service excellence 

Course Modules: 

Module 1 – Introduction to importance of customer service

Module 2 – Situations causing customer anxiety

Module 3 – Customer service management for different sectors 

Module 4 – Managing customer needs and expectations 

Module 5 – Deal with difficult customers

Module 6 – Design customer loyalty programs 

Module 7 – Deliver customer satisfaction through teamwork

Module 8 – Review and revise customer service strategies 

Module 9 – Monitor feedback and progress 

Module 10 – Building customer relationship and trust 

Course Objectives: 

  • Understand the importance of customer service and its importance in this competitive world
  • Best practices for ensuring customer satisfaction
  • Learn about internal and external customer expectations
  • Reverse customer grievances into delight 
  • Understand different customer service techniques for different industries 
  • Master techniques to resolve challenges with difficult customers 
  • Measure and improve customer satisfaction level 
  • Offer fast and effective customer service 
  • Collaborate effectively as a team to achieve customer service excellence 

Course Modules: 

Module 1 – Introduction to importance of customer service

Module 2 – Situations causing customer anxiety

Module 3 – Customer service management for different sectors 

Module 4 – Managing customer needs and expectations 

Module 5 – Deal with difficult customers

Module 6 – Design customer loyalty programs 

Module 7 – Deliver customer satisfaction through teamwork

Module 8 – Review and revise customer service strategies 

Module 9 – Monitor feedback and progress 

Module 10 – Building customer relationship and trust 

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