Corporate Training
Excellence In Customer Service (Advanced)
Categories: Face-2-Face
Course Fees:
Course Objectives:
- Understand the importance of customer service and its importance in this competitive world
- Best practices for ensuring customer satisfaction
- Learn about internal and external customer expectations
- Reverse customer grievances into delight
- Understand different customer service techniques for different industries
- Master techniques to resolve challenges with difficult customers
- Measure and improve customer satisfaction level
- Offer fast and effective customer service
- Collaborate effectively as a team to achieve customer service excellence
Course Modules:
Module 1 – Introduction to importance of customer service
Module 2 – Situations causing customer anxiety
Module 3 – Customer service management for different sectors
Module 4 – Managing customer needs and expectations
Module 5 – Deal with difficult customers
Module 6 – Design customer loyalty programs
Module 7 – Deliver customer satisfaction through teamwork
Module 8 – Review and revise customer service strategies
Module 9 – Monitor feedback and progress
Module 10 – Building customer relationship and trust
Course Objectives:
- Understand the importance of customer service and its importance in this competitive world
- Best practices for ensuring customer satisfaction
- Learn about internal and external customer expectations
- Reverse customer grievances into delight
- Understand different customer service techniques for different industries
- Master techniques to resolve challenges with difficult customers
- Measure and improve customer satisfaction level
- Offer fast and effective customer service
- Collaborate effectively as a team to achieve customer service excellence
Course Modules:
Module 1 – Introduction to importance of customer service
Module 2 – Situations causing customer anxiety
Module 3 – Customer service management for different sectors
Module 4 – Managing customer needs and expectations
Module 5 – Deal with difficult customers
Module 6 – Design customer loyalty programs
Module 7 – Deliver customer satisfaction through teamwork
Module 8 – Review and revise customer service strategies
Module 9 – Monitor feedback and progress
Module 10 – Building customer relationship and trust