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Developing Effective Interpersonal & Communication Skills

Who Should Attend?
This course is for those who need to understand how to communicate effectively with their customers, staff, colleagues, and managers, especially in these challenging times when many people are working remotely.
Course Objectives
• To set clear guidelines for effective communication during the current crisis
• To consider the role of good interpersonal skills in the Gulf region
• To identify barriers to effective workplace communication and how to overcome them
• To understand different behavioural styles, and how modifying your behaviour can achieve best results
• To understand how to communicate effectively and be able to calmly neutralise arguments
• To understand how to use constructive feedback to build better relationships
• To demonstrate assertive behaviour
• To make use of all the above skills to achieve high-performance teamwork (including online)
• To create individual action plans for ongoing personal development

Programme Content
• What Is Effective Communication?
• Factors Affecting Communication
> How A Message Flows
> Barriers To Communication And How To Overcome Them
• The Dynamics Of Face-To-Face Communication
> Body Language – ‘The Hidden Communicator’
> Tone Of Voice
> The Power Of Language In Communication
• Ensuring Effective Two-Way Communication
> Developing Good Listening Skills
> Asking The Right Questions
> Transmitting Your Message Accurately
• The Effectiveness Of Good Written Communication
• Understanding Different Perspectives And Viewpoints
• Communication Styles And The Appropriate Use Of Them
> The Differences Between Aggressive, Assertive, And Passive Behaviour
> Assertiveness Techniques
• Behaviour Style Analysis – Amiable, Expressive, Analyst, Driver
> Knowing Your Style
> Understanding Others’ Styles
> Adapting Styles To Interact Better With Others
• Building The Best Relationships By Making Use Of Powerful Communication Techniques
• The Johari Window
> Know Yourself
> Know How To Build Relationships With Others
> How To Use Feedback Techniques To Develop Better Relationships