Effective Interpersonal & Communication Skills Free Webinar

Communication skills are crucial for all employees. However, as the office administrator is the main point of contact in an organization, he/she must be excellent at conveying messages clearly. This webinar focusses on ways to improve the interpersonal communication skills of office administrators. It will also make the participants understand the importance of active listening and overcoming the barriers to effective communication at the workplace.
Webinar outline :

• What makes a good interpersonal communicator
• How interpersonal skills contribute to good work relationships
• Common barriers to effective communication at work
• Elements and principles of interpersonal communication
• Using EI to enhance interpersonal & communication Skills
• Understanding the art and impact of active listening
• Communication theories and models to understand communicative behaviours
• Verbal communication that yields positive results