Customer service is the provision of service  to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”
Course Objective: 

  • Identify features of Excellent Customer service
  • Recognize actions and behaviors that irritate customers
  • Body Language & its importance
  • Understand how to Communicate clearly& respectfully with customers& coworkers
  • Explain Different Customer Behaviors Styles & know how to address them

Course Outcome: 

  • Understand techniques for dealing with difficult customers
  • Recognize that service delivery is an individual response value.
  • Understand how your own behavior impacts the behavior of others.
  • Develop more confidence and skill as a problem-solver.
  • Learn some ways to make customer service a team approach.
  • Communicate more assertively and effectively.