About the Program:
This program aims at expanding the skills of the manager who wants to manage people, business objectives, team responsibilities and self-expectations. This is a must attend session for the supervisor who has been promoted to a manager and has challenges in addressing the sudden growth of expectations
WHO should attend:
Retail Managers, Store Managers, Business Managers, Sales Managers, HR Managers, Finance managers, Operations Managers, Warehouse and Logistics Managers
Course Objectives:
- Help participants gain understanding of skills, knowledge and attitude required to be an impactful manager
- Transition the sudden shift in expectations and handling complex situations with team members and managers
- Deliver business results as expected by the management
- Manage Stakeholders across the board
What you will gain:
- Know How to improve acceptance as a manager of people and objectives
- Create a positive impression and structure career progression upwards
- Learn skills needed to improve performance
- Manage expectations and multiple viewpoint perspective of management
Program Content:
| Module-wise | Learning Journey _Description | Day of Roll Out |
| Welcome
Note |
Program Introduction & Participant Welcome | Day 1 |
| Module1 | Understanding Roles of A First Time Manager
Elements and Objectives Do’s & Don’ts of First Time Managers Understanding Management Style Assessment |
Day 1 |
| Module 2 | Setting Objectives
Defining Expectations from Upwards, Parallel and Downwards Managing Stakeholders and Stakeholder Mapping Managing Complex People Expectations & Perceptions Gaining Confidence in managing Expectations Activity |
Day 1 |
| Module 3 | Delegating with Impact & Managing Results
Setting Expectations & Driving Accountability Managing Time, Task and Team Managing Morale and Motivating Teams |
Day 1 |
| Module 4 | Assertive Communication
Complex & Difficult Discussions Appealing to Emotion and Logic Negotiations & Collaborations of Interests |
Day 2 |
| Module 5 | Building a Business Case
Using Analytical tools to make impact Alignment to business objectives |
Day 2 |
| Module 6 | Team Dynamics and Stages of Team Formation
Roles For People to perform in teams Improving Efficiency and Effectiveness Using Tact and Diplomacy |
Day 2 |