IATA Cabin Crew Course is ideal for young professionals looking to get a head start in the aviation industry, Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the cabin crew professionals also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with aviation industry regulations.
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Course Outline:
Introduction to the airline industry
- Overview of the airline industry
- Regulatory context of the airline industry
- Organizational structures in airlines
Air transport and flight operation
- Airport and passenger processing
- Flight operation
- The aircraft cabin
- Theory of flight and altitude physiology
Crew responsibilities and cooperation
- Organizational structure on board the aircraft
- Communication on board the aircraft
- Cabin crew duties in normal operations
Managing abnormal and emergency situation
- Perspective on air transportation safety
- Turbulence and cabin decompression
- Firefighting and smoke removal
- Emergency landing and evacuation
Medical emergencies on board the aircraft
- Medical emergency equipment on board the aircraft
- Performing CPR, AED and Heimlich maneuver
- Flight and cabin crew incapacitation
Dangerous goods
- Air transportation of dangerous goods
- Handling dangerous goods in the aircraft cabin
Aviation security
- Coordinated efforts to increase aviation security
- Unruly passengers as a threat to aviation security
- Unlawful interference
Customer service and interaction with passengers
- Creating a customer service environment
- Serving passengers with additional needs
- Managing unruly or drunken passengers
Airline catering and onboard retail services
- Organization of airline catering
- Serving meals on board the aircraft
- Onboard retail services
Cabin crew professional development
- The cabin crew profession and life style choices
- Cabin crew professional development
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