IATA Aviation
IATA certifications open the gateway to a world of opportunities across the Aviation, Travel and Tourism industry. Choose from our extensive set of IATA training programs – Cabin Crew, Passenger Ground Services, Airport Ramp Services, Foundation in Travel and Tourism and build an exciting career in aviation and travel.
IATA Cabin Crew
Course Methodology
The IATA CABIN CREW TRAINING course utilizes a variety of individual and team exercises, boot camps, assessments, videos and group discussions.
Course Objectives
Upon completing the course, participants will be able to:
- Understand the scope of Cabin Crew as a profession and the current trends and practices involved.
- Identify the types of aircraft and associated cabin crew functions.
- Manage passenger interactions in different and unforeseen circumstances.
- Understand emergency and safety procedures.
Target Audience
IATA Cabin Crew Training is designed for anyone aspiring to work in the cabin crew.
Target Competencies
- Air transport and flight operation
- Cabin Crew Responsibilities
- Handling Emergencies
- Managing Medical Emergencies
- Aviation Security
- Customer Service
- Handling Dangerous Goods
- Airline Catering
Introduction
The IATA Cabin Crew training is a comprehensive program, covering the fundamental aspects of managing cabin operations in the airlines. It primarily deals with customer service and handling unforeseen situations during flight.
Module 1 – Introduction to the airline industry
- Overview of the airline industry
- Regulatory context of the airline industry
- Organizational structures in airlines
Module 2 – Air transport and flight operation
- Airport and passenger processing
- Flight Operation
- The aircraft cabin
- Theory of flight and altitude physiology
Module 3 – Crew Responsibilities and Cooperation
- Organizational structure on board the aircraft
- Communication on board the aircraft
- Cabin Crew duties in normal operations
Module 4 – Managing abnormal and emergency situations
- Perspective on air transportation safety
- Turbulence and cabin decompression
- Firefighting and smoke removal
- Emergency landing and evacuation
Module 5 – Medical emergencies on board the aircraft
- Medical emergency equipment on board the aircraft
- Performing CPR, AED and Heimlich maneuver
- Flight and cabin crew incapacitation
Module 6 – Dangerous goods
- Air transportation of dangerous goods
- Handling dangerous goods in the aircraft cabin
Module 7 – Aviation Security
- Coordinated efforts to increase aviation security
- Unruly passengers as a threat to aviation security
- Unlawful interference
Module 8 – Customer Service and Interaction with Passengers
- Creating a customer service environment
- Serving passengers with additional needs
- Managing unruly or drunk passengers
Module 9 – Airline catering and onboard retail services
- Organization of airline catering
- Serving meals on board the aircraft
- Onboard retail services
Module 10 – Cabin crew professional development
- The cabin crew profession and lifestyle choices
- Cabin crew professional development
The International Air Transport Association (IATA) is the leading trade association for the world’s airlines representing around 83% of total air traffic, providing high-value training programs and certifications.
Blue Ocean provides airline training programs, guided by global industry norms set and certified by IATA. We have a track record of mentoring thousands of airline professionals who are successfully placed on international profiles.
Course Methodology
The IATA CABIN CREW TRAINING course utilizes a variety of individual and team exercises, boot camps, assessments, videos and group discussions.
Course Objectives
Upon completing the course, participants will be able to:
- Understand the scope of Cabin Crew as a profession and the current trends and practices involved.
- Identify the types of aircraft and associated cabin crew functions.
- Manage passenger interactions in different and unforeseen circumstances.
- Understand emergency and safety procedures.
Target Audience
IATA Cabin Crew Training is designed for anyone aspiring to work in the cabin crew.
Target Competencies
- Air transport and flight operation
- Cabin Crew Responsibilities
- Handling Emergencies
- Managing Medical Emergencies
- Aviation Security
- Customer Service
- Handling Dangerous Goods
- Airline Catering
Introduction
The IATA Cabin Crew training is a comprehensive program, covering the fundamental aspects of managing cabin operations in the airlines. It primarily deals with customer service and handling unforeseen situations during flight.
Module 1 – Introduction to the airline industry
- Overview of the airline industry
- Regulatory context of the airline industry
- Organizational structures in airlines
Module 2 – Air transport and flight operation
- Airport and passenger processing
- Flight Operation
- The aircraft cabin
- Theory of flight and altitude physiology
Module 3 – Crew Responsibilities and Cooperation
- Organizational structure on board the aircraft
- Communication on board the aircraft
- Cabin Crew duties in normal operations
Module 4 – Managing abnormal and emergency situations
- Perspective on air transportation safety
- Turbulence and cabin decompression
- Firefighting and smoke removal
- Emergency landing and evacuation
Module 5 – Medical emergencies on board the aircraft
- Medical emergency equipment on board the aircraft
- Performing CPR, AED and Heimlich maneuver
- Flight and cabin crew incapacitation
Module 6 – Dangerous goods
- Air transportation of dangerous goods
- Handling dangerous goods in the aircraft cabin
Module 7 – Aviation Security
- Coordinated efforts to increase aviation security
- Unruly passengers as a threat to aviation security
- Unlawful interference
Module 8 – Customer Service and Interaction with Passengers
- Creating a customer service environment
- Serving passengers with additional needs
- Managing unruly or drunk passengers
Module 9 – Airline catering and onboard retail services
- Organization of airline catering
- Serving meals on board the aircraft
- Onboard retail services
Module 10 – Cabin crew professional development
- The cabin crew profession and lifestyle choices
- Cabin crew professional development
The International Air Transport Association (IATA) is the leading trade association for the world’s airlines representing around 83% of total air traffic, providing high-value training programs and certifications.
Blue Ocean provides airline training programs, guided by global industry norms set and certified by IATA. We have a track record of mentoring thousands of airline professionals who are successfully placed on international profiles.