Learn what it takes to work at one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
Our passenger service training course delivers the core skills, competencies and tools you need to provide your passengers with a seamless, secure and efficient travel journey that is highly personalized. It covers the most recent and relevant airline and airport passenger experience and digital transformation trends and is taught by experienced industry professionals and thought leaders.
What you will learn in IATA Passenger Services Training Course
Upon completing this course you will have the skills to:
- Understand how airlines and airports operate in relation to the provision of passenger services
- Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
- Interpret the respective regulatory requirements related to passenger and baggage transport
- Understand how computer reservations and departure control systems operate
- Ensure safe and secure passenger and baggage transport
- Provide superior customer service in a demanding customer-facing environment
- Learn about the latest technological innovations in passenger services
- Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel
Download Course Brochure
Course Content
- Introduction to airport and airline operations
- Computer Reservations (CRS) and Departure Control Systems (DCS) functions
- Passenger and Baggage check-in procedures (airport and off-site)
- Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
- Dangerous Goods regulations awareness for passenger service agents
- Managing passenger interactions
- Aviation security procedures for passenger and baggage transport
- Enhanced passenger facilitation, latest innovations and career opportunities