IATA Aviation
IATA certifications open the gateway to a world of opportunities across the Aviation, Travel and Tourism industry. Choose from our extensive set of IATA training programs – Cabin Crew, Passenger Ground Services, Airport Ramp Services, Foundation in Travel and Tourism and build an exciting career in aviation and travel.
IATA Foundation in Travel and Tourism Course
Course Methodology
The IATA FOUNDATION IN TRAVEL AND TOURISM (Sabre/Amadeus/Galileo) course utilizes a variety of individual and team exercises, boot camps, assessments, videos and group discussions.
Course Objectives
Upon completing the course, participants will be able to:
- Advise customers on passport and visa requirements as well as on travel insurance
- Promote services and facilities available to airline passengers during travel
- Interpret standard industry codes to plan and reserve travel itineraries.
- Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
- Provide good customer service and retain customer loyalty
- Use the Global Distribution System (GDS) to make and maintain reservations and issue travel documents.
Target Audience
IATA Foundation in Travel and Tourism is ideal for Travel Agents, Airline Reservation Agents, Tour Operators and Call Center Agents.
Target Competencies
- Geography and industry codes
- Travel documents & Airline Passenger Experience
- Air Transport products and services
- Rail, hotel, car rental, cruise and tour products
- Customer services principles
- Airfares and ticketing
- The Sabre/Amadeus/Galileo System Functionality
Introduction
The IATA Foundation in Travel and Tourism is a comprehensive program, covering the fundamentals of the travel industry. It is designed for travel professionals who want to excel in the travel industry as service providers meeting customer demands.
Module 1: Overview of the Travel and Tourism Industry
- International and regional travel and tourism organizations
- Roles and responsibilities of travel agents
Module 2: Geography of Travel Planning
- Marketing and selling travel
- Three-letter city codes
- Planning travel itineraries
Module 3: Travel Formalities
- Taxes, customs and currencies
- Travel insurance
- Auxiliary services and information supplied by travel agents
Module 4: Air Transport Essentials
- Airline products and services for passengers
- Industry codes, terms and definitions
Module 5: Introduction to Rail Products and Services
Module 6: Land Transport: Car Rental and Campers
Module 7: Water Transport: Ferries and Cruises
Module 8: Hotel Products and Services
Module 9: Pre-packaged Tour Products
- Types of tours and tour components
- Reservation and accounting procedures
- Booking conditions and limitations of Liability
Module 10: Customer Service and Communication
Module 11: Fundamentals in Airfares and Ticketing
- Passenger Air (PAT)
- Taxes, fees and charges
- Billing and Settlement Plan (BSP)
Module 12: Module Introduction to Travel Technology
Module 13: Electronic Booking Tools (GDS functionality training)
- Flight schedules and availability
- Completing reservations
- Airfare displays
- Hotel and car reservations
- Timatic… and more!
The International Air Transport Association (IATA) is the leading trade association for the world’s airlines representing around 83% of total air traffic, providing high-value training programs and certifications.
Blue Ocean provides airline training programs, guided by global industry norms set and certified by IATA. We have a track record of mentoring thousands of airline professionals who are successfully placed on international profiles.
Course Methodology
The IATA FOUNDATION IN TRAVEL AND TOURISM (Sabre/Amadeus/Galileo) course utilizes a variety of individual and team exercises, boot camps, assessments, videos and group discussions.
Course Objectives
Upon completing the course, participants will be able to:
- Advise customers on passport and visa requirements as well as on travel insurance
- Promote services and facilities available to airline passengers during travel
- Interpret standard industry codes to plan and reserve travel itineraries.
- Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
- Provide good customer service and retain customer loyalty
- Use the Global Distribution System (GDS) to make and maintain reservations and issue travel documents.
Target Audience
IATA Foundation in Travel and Tourism is ideal for Travel Agents, Airline Reservation Agents, Tour Operators and Call Center Agents.
Target Competencies
- Geography and industry codes
- Travel documents & Airline Passenger Experience
- Air Transport products and services
- Rail, hotel, car rental, cruise and tour products
- Customer services principles
- Airfares and ticketing
- The Sabre/Amadeus/Galileo System Functionality
Introduction
The IATA Foundation in Travel and Tourism is a comprehensive program, covering the fundamentals of the travel industry. It is designed for travel professionals who want to excel in the travel industry as service providers meeting customer demands.
Module 1: Overview of the Travel and Tourism Industry
- International and regional travel and tourism organizations
- Roles and responsibilities of travel agents
Module 2: Geography of Travel Planning
- Marketing and selling travel
- Three-letter city codes
- Planning travel itineraries
Module 3: Travel Formalities
- Taxes, customs and currencies
- Travel insurance
- Auxiliary services and information supplied by travel agents
Module 4: Air Transport Essentials
- Airline products and services for passengers
- Industry codes, terms and definitions
Module 5: Introduction to Rail Products and Services
Module 6: Land Transport: Car Rental and Campers
Module 7: Water Transport: Ferries and Cruises
Module 8: Hotel Products and Services
Module 9: Pre-packaged Tour Products
- Types of tours and tour components
- Reservation and accounting procedures
- Booking conditions and limitations of Liability
Module 10: Customer Service and Communication
Module 11: Fundamentals in Airfares and Ticketing
- Passenger Air (PAT)
- Taxes, fees and charges
- Billing and Settlement Plan (BSP)
Module 12: Module Introduction to Travel Technology
Module 13: Electronic booking tools (GDS functionality
training)
- Flight schedules and availability
- Completing reservations
- Airfare displays
- Hotel and car reservations
- Timatic… and more!
The International Air Transport Association (IATA) is the leading trade association for the world’s airlines representing around 83% of total air traffic, providing high-value training programs and certifications.
Blue Ocean provides airline training programs, guided by global industry norms set and certified by IATA. We have a track record of mentoring thousands of airline professionals who are successfully placed on international profiles.