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Leadership for Senior Managers Training Programs in Dubai-Abudhabi-UAE

This program provides an understanding of the issues which allow for effective management and supervision, such as proactive planning, understanding of customer relations, effective time management, proper communication and understanding human interaction, helping new managers/supervisors know how to use productive leadership and management techniques.

Please select which course you would like to join

Leadership Skills And Management

Course objectives:

  • Understand how to lead and manage
  • Understand the basics of People Management
  • Manage Teams
  • Manage Diversity
  • Effective decision making and communication
  • Leading in the managing role
  • Leading people and processes
  • Leadership behaviors that help overcome challenges
  • How to engage and involve the teams during times of change?
  • Understand techniques to manage and implement change effectively
  • Understand the problem-solving skills
  • Connect with the team members
  • Understand and develop skills necessary for new managers.
  • Learn the importance of managing with strategic thinking.
  • Learn how to set goals and plan effectively and efficiently.
  • Develop ability to establish a customer focus in management.
  • Develop positive interpersonal techniques for better people relationships.
  • Improve their ability to make higher quality decisions
  • Apply concepts of team building, team performance and motivation
  • Learn how to establish and maintain time management techniques
  • Understand the role of stakeholders and learn techniques of stakeholder management
  • Understand how to develop productive communication techniques
  • Understand the importance of performance standards, goals and objectives
  • Develop improvement plans to accomplish work and improve performance

Course Outline:

MODULE 1: INTRODUCTION TO LEADERSHIP

  • Leadership styles of the past vs. Contemporary Leadership styles
  • Micro-Management vs. Macro-management, and a mix of two
  • Core values of leadership -Trust, integrity, excellence, commitment, innovation
  • Walk the Talk

MODULE 2: SELF-LEADERSHIP

  • Assessment of your own Leadership style
  • Understand how to make use of your strengths in the following:

a) Execution Excellence

b) Networking and Relationship building

c) Strategic Alignment

d) Influencing the stakeholders, team, and individuals

  • Envisage the demonstrated behavior
  • What is Situational Leadership?
  • Leading change Internally and Externally
  • Leading change ethically

MODULE 3: GOAL SETTING AND PERFORMANCE MANAGEMENT

  • Goal setting and outcomes
  • Formulate KRA’s / KPI’s
  • Lead and Lag indicators
  • Planning for team and individual performance
  • Coaching on daily basis for performance
  • Evaluating Performance of department, team, and individuals
  • Importance of Communication in performance
  • Skip-Level Meetings
  • Honing your Listening Skills with special focus on reflective listening

MODULE 4: FEEDBACK

  • Structure for effective feedback
  • Developing Competence for sharing feedback
  • The Power of Words for appreciation
  • Non-Verbal Communication

MODULE 5: TEAM BUILDING and TEAM MANAGEMENT

  • Characteristics of High-performing teams
  • Understand your team-leadership style
  • Right Hiring
  • Stages of Team development
  • Putting the strengths of team to work
  • Succession Planning
  • Talent Management
  • Team motivation
  • Communication for Rapport building with the team
  • How to Delegate?
  • Communication during Delegation
  • Pitfalls during delegation and their avoidance

MODULE 6: CULTURAL AWARENESS

  • Develop an understanding of culture
  • Business relevance
  • Developing cultural competence
  • Cultural diversity and competitive advantage at

a) Local, National, and International Level

  • Multicultural collaboration

MODULE 7: TRANSACTIONAL ANALYSIS (TA)

  • What is the concept of TA?
  • The impact of TA on the review discussion and Team Management
  • Understand the concepts of EGO States:

a) Parent

b) Adult

c) Child

  • The dominance of ego states
  • Impact on performance review discussion

MODULE 8: MANAGING TEAM WITH EMOTIONAL INTELLIGENCE

  • What is Emotional Intelligence?
  • Leveraging the strengths of the team members
  • Understand how to connect with the members of the team
  • Understand how to coach team members for growth in their roles
  • Understand how to inspire team members

MODULE 9: TECHNIQUES FOR PROBLEM SOLVING

  • The 5 Why’s technique
  • Fish Bone Diagram
  • Brainstorming
  • Quality Circles
  • Root Cause Analysis
  • Pareto Analysis- 80-20 Rule
  • The Six Thinking Hats

Course Outlines:

Leadership Skills Required of a New Manager

  • Identification of management and supervisory leadership skills
  • Challenges supervisors face in dynamic, changing organisations.
  • Identifying the life cycle of organisations
  • The role of leadership in today’s successful organisations
  • Understanding the role of strategic management in leadership
  • The importance in leadership of a customer focus

Importance of Goal Setting and Planning Management for a Manager

  • Developing goals and objectives that align with the company’s business plan
  • Developing a concept of planning based on standardised principles
  • Identifying the role of stakeholders in effective planning
  • Using a planning process to set planning goals and get work started
  • Integrating initiating objectives, scope, work structure and management planning

Time Management and Communication as Effective Disciplines for New Managers

  • Determining how person’s style of work affects time management
  • Using a process to identify time issues and solutions to the issues
  • Learning how empowerment is used in time management
  • Importance of leadership and communication methods
  • Learning the impact of verbal and non-verbal communication
  • Developing an active listening communication style

 How New Managers Build Effective Interpersonal Interactions

  • Characteristics of interpersonal interaction for individuals
  • Identification of the personal interaction styles
  • Individual strengths and challenges of interpersonal interaction styles
  • Successful interpersonal interaction develops trust
  • Stages of team development and the supervisor’s role in each
  • Understanding how people work better using varied interaction types

Developing Personal and Work Group Improvement Plans

  • Encouraging innovation and improvement as a supervisor
  • Understanding interpersonal work group dynamics
  • Identification of change processes and human change
  • Dealing with people who do not want change
  • Developing an action plan for personal and work group improvement

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