Lean is a systematic approach to reduce or eliminate activities that do not add any kind of value to the process. Its main motive is to remove wasteful steps in a process and retain only the value-adding steps. Six Sigma on the other hand is a set of management tools and techniques designed to improve processes by reducing the errors. It is a data-driven problem-solving methodology that uses a statistical techniques for eliminating defects. When combined together, the Lean and Six Sigma methodologies are focused on improving process quality and ensuring customer satisfaction.
In today’s competitive global marketplace, customers are more accustomed to quality craftsmanship than ever before. They are also more likely to value corporate stewardship, especially as it relates to sustainability. Lean Six Sigma is a process improvement methodology that combines the benefits of both Lean manufacturing techniques and Six Sigma to help businesses streamline operations, increase value and reduce waste. An integrated approach of Lean Six Sigma helps improving process efficiency, optimizing resources, and increasing customer satisfaction while improving profits and curtailing cost.
The Lean Six Sigma Green Belt and Black Belt programs are highly significant when it comes to demonstrating your leadership abilities in your organization. These practices are a proven methodology that have been adopted by all leading organizations worldwide for enhancing their operations and increasing customer satisfaction. Similarly, when it comes to career opportunities, studies reveal that Lean Six Sigma certified professionals are more likely to land great job opportunities with higher compensation packages than their uncertified peers.
Benefits of Implementing Six Sigma
There are several advantages to implementing Six Sigma in your business. Following are the most important among them:
1. Improves customer loyalty
A business enterprise succeeds when it builds customer loyalty which happens as a result of customer satisfaction. The main reason behind the customers switching from one company to another is because they are unhappy with the service. Unfortunately, most of the companies don’t even know when their customers are dissatisfied with their service. Implementing Six Sigma will help companies realize the defects in their system and improve thereby ensuring customer retention.
2. Increases productivity
Six Sigma can improve the overall productivity of the business by helping employees manage their time effectively. Employees will set goals that they should achieve and apply the Six Sigma principles to those goals. They will prepare a plan which enables them to minimize distractions and work hard to achieve the set goals.
3. Improves quality
Six Sigma mainly focuses on improving the quality of processes by eliminating defects. This will help organizations to make their products comply with international standards.
4. Reduces operating costs
Reducing waste and saving time result in a low cost of production and higher profits. Inventory control, time management, saving energy and improving efficiency are the different measures that reap sustainable results. Six Sigma is also against producing low-quality products for saving money which can adversely affect customer satisfaction and finally decreased profits. So, the profit will be increased by producing quality products aimed at long-term benefits.
5. Fewer errors
An individual with Six Sigma certification can help his/her company find and eliminate repeatable errors. These errors would have compromised the quality of products that led to poor customer satisfaction. The companies can reduce complaint resolution time, customer complaints, spending and cost overruns.