Managing A Winning Sales Team training course
Managing A Winning Sales Team training course

Who Should Attend?

This course is suitable for anyone responsible for the planning and organizing of an office environment, and / or a team of people, e.g. office managers or executive assistants. The programme will provide new skills and develop confidence to be able to run a smoother operation, and manage a diverse team.

Course Objectives

  • To understand the roles and responsibilities of an Office Manager
  • To understand the function of an Office Manager as a leader
  • To understand the challenges of leadership and determine your own leadership style
  • To understand the different personalities within the team and how to motivate them
  • To examine recruitment procedures to identify the competencies required for particular positions within the organization
  • To ensure the smooth running of the office at all times
  • To be aware of, and deal with, health & safety, and environmental issues at work
  • To understand the importance of effective office policies and procedures
  • To identify the most effective document management system, and adapt this to your business needs
  • To learn to manage time more effectively, using planning and organizing skills and delegation
  • To enhance communication skills in a multicultural workplace
  • To develop and use effective assertiveness skills
  • To learn how to deal with difficult people, manage upwards, and manage your manager

Programme Content


  • Your Role And Responsibilities As An Office Manager
  • Competencies Of An Office Manager
  • The Office Manager As A Leader

> Organizational And Office Ethics

> Your Personal Ethics

> Ethical Decision-Making Case Study

Understanding Cultural Differences

  • Understanding Different Personalities And How To Communicate With, Motivate, And Empower Them
  • Examining Company Structures And Organizational Charts
  • Recruitment And Selection

> Job Descriptions

> Competencies Required For Individual Positions

> Interviewing Techniques


  • Office Administration

> Office Layout

> Health And Safety

> Ensuring Smooth Office Operations

> Dealing With Paper Flow

  • Document Management Systems
  • Policies And Procedures

> Why They Are Important And How To Communicate Them Effectively

> How To Write Them

  • The Planning Process
  • Setting Objectives
  • Brainstorming And Mind Mapping
  • Time Management

> Using Technology In Time Management

  • Prioritising Tasks By ‘Urgency’ And ‘Importance’
  • Identifying Time-Wasters
  • Dealing With Interruptions
  • Delegation Techniques

> The ‘Willing And Able’ Table

> Checklist For Effective Delegation


  • Communication
  • How And Why Do We Communicate?
  • Email Etiquette
  • Non-Verbal Communication
  • Barriers To Communication And Overcoming Them
  • Gaining Attention And ‘Connecting With People’
  • Listening Skills
  • Understanding Assertiveness Techniques

> Using And Evaluating Different Techniques

  • Dealing With Difficult People And Challenging Situations

> Role-Plays And Case Studies To Demonstrate, Practise, Evaluate, And Assess Your Overall Effectiveness And Areas To Improve

  • Managing Conflict Effectively
  • Managing Upwards