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Managing A Winning Sales Team

Who Should Attend?

This course is suitable for anyone responsible for the planning and organizing of an office environment, and / or a team of people, e.g. office managers or executive assistants. The programme will provide new skills and develop confidence to be able to run a smoother operation, and manage a diverse team.

Course Objectives

  • To understand the roles and responsibilities of an Office Manager
  • To understand the function of an Office Manager as a leader
  • To understand the challenges of leadership and determine your own leadership style
  • To understand the different personalities within the team and how to motivate them
  • To examine recruitment procedures to identify the competencies required for particular positions within the organization
  • To ensure the smooth running of the office at all times
  • To be aware of, and deal with, health & safety, and environmental issues at work
  • To understand the importance of effective office policies and procedures
  • To identify the most effective document management system, and adapt this to your business needs
  • To learn to manage time more effectively, using planning and organizing skills and delegation
  • To enhance communication skills in a multicultural workplace
  • To develop and use effective assertiveness skills
  • To learn how to deal with difficult people, manage upwards, and manage your manager

Programme Content

DAY ONE

  • Your Role And Responsibilities As An Office Manager
  • Competencies Of An Office Manager
  • The Office Manager As A Leader
  • Organizational And Office Ethics
  •  Your Personal Ethics
  •  Ethical Decision-Making Case Study
  • Understanding Cultural Differences
  • Understanding Different Personalities And How To Communicate With, Motivate, And Empower Them
  • Examining Company Structures And Organizational Charts
  • Recruitment And Selection
  • Job Descriptions
  • Competencies Required For Individual Positions
  • Interviewing Techniques

DAY TWO

  • Office Administration
  • Office Layout
  • Health And Safety
  • Ensuring Smooth Office Operations
  • Dealing With Paper Flow
  • Document Management Systems
  • Policies And Procedures
  • Why They Are Important And How To Communicate Them Effectively
  • How To Write Them
  • The Planning Process
  • Setting Objectives
  • Brainstorming And Mind Mapping
  • Time Management
  • Using Technology In Time Management
  • Prioritising Tasks By ‘Urgency’ And ‘Importance’
  • Identifying Time-Wasters
  • Dealing With Interruptions
  • Delegation Techniques
  • The ‘Willing And Able’ Table
  • Checklist For Effective Delegation

DAY THREE

  • Communication
  • How And Why Do We Communicate?
  • Email Etiquette
  • Non-Verbal Communication
  • Barriers To Communication And Overcoming Them
  • Gaining Attention And ‘Connecting With People’
  • Listening Skills
  • Understanding Assertiveness Techniques
  • Using And Evaluating Different Techniques
  • Dealing With Difficult People And Challenging Situations
  • Role-Plays And Case Studies To Demonstrate, Practise, Evaluate, And Assess Your Overall Effectiveness And Areas To Improve
  • Managing Conflict Effectively
  • Managing Upwards

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