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Office Management & Administration Training Course

 Office Management and Administration training course

Office Management and Administration training course

Who Should Attend?

This course is suitable for anyone responsible for the planning and organizing of an office environment, and / or a team of people, e.g. office managers or executive assistants. The programme will provide new skills and develop confidence to be able to run a smoother operation, and manage a diverse team.

Course Objectives

  • To understand the roles and responsibilities of an Office Manager
  • To understand the function of an Office Manager as a leader
  • To understand the challenges of leadership and determine your own leadership style
  • To understand the different personalities within the team and how to motivate them
  • To examine recruitment procedures to identify the competencies required for particular positions within the organization
  • To ensure the smooth running of the office at all times
  • To be aware of, and deal with, health & safety, and environmental issues at work
  • To understand the importance of effective office policies and procedures
  • To identify the most effective document management system, and adapt this to your business needs
  • To learn to manage time more effectively, using planning and organizing skills and delegation
  • To enhance communication skills in a multicultural workplace
  • To develop and use effective assertiveness skills
  • To learn how to deal with difficult people, manage upwards, and manage your manager

Programme Content


  • Your Role And Responsibilities As An Office Manager
  • Competencies Of An Office Manager
  • The Office Manager As A Leader
    > Organizational And Office Ethics
    > Your Personal Ethics
    > Ethical Decision-Making Case Study
  • Understanding Cultural Differences
  • Understanding Different Personalities And How To Communicate With, Motivate, And Empower Them
  • Examining Company Structures And Organizational Charts
  • Recruitment And Selection
    > Job Descriptions
    > Competencies Required For Individual Positions
    > Interviewing Techniques


  • Office Administration
    > Office Layout
    > Health And Safety
    > Ensuring Smooth Office Operations
    > Dealing With Paper Flow
  • Document Management Systems
  • Policies And Procedures
    > Why They Are Important And How To Communicate Them Effectively
    > How To Write Them
  • The Planning Process
  • Setting Objectives
  • Brainstorming And Mind Mapping
  • Time Management
    > Using Technology In Time Management
  • Prioritising Tasks By ‘Urgency’ And ‘Importance’
  • Identifying Time-Wasters
  • Dealing With Interruptions
  • Delegation Techniques
    > The ‘Willing And Able’ Table
    > Checklist For Effective Delegation


  • Communication
  • How And Why Do We Communicate?
  • Email Etiquette
  • Non-Verbal Communication
  • Barriers To Communication And Overcoming Them
  • Gaining Attention And ‘Connecting With People’
  • Listening Skills
  • Understanding Assertiveness Techniques
    > Using And Evaluating Different Techniques
  • Dealing With Difficult People And Challenging Situations
    > Role-Plays And Case Studies To Demonstrate, Practise, Evaluate, And Assess Your Overall Effectiveness And Areas To Improve
  • Managing Conflict Effectively
  • Managing Upwards
Please select which course you would like to join
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