fbpx
Select Page

Professional Secretarial & Administrative Skills Training Course

Professional Secretarial & Administrative Skills training course

Professional Secretarial & Administrative Skills training course

Who Should Attend?

Those employees who perform the tasks within a secretarial or administrative position, who want to improve their skills, or those who are new to, or about to be appointed to, such a key administrative position.

Course Objectives

  • To understand the importance of effective administration skills within an organization
  • To develop the skills needed to be a highly professional secretary
  • To enhance your communication and interpersonal skills, both written and face-to-face
  • To manage your time efficiently and be able to think proactively
  • To learn how to set up and manage effective filing systems
  • To learn how to manage petty cash systems
  • To understand how to manage stock and stationery supplies
  • To enhance telephone skills and understand correct telephone etiquette
  • To understand how to be assertive and build a good rapport with your manager

Programme Content

DAY ONE 

  • Your Secretarial And Administrative Role
    > Responsibilities
    > Skills
    > Qualities
  • Developing An Appropriate Professional Image
    > Professional Appearance In The Gulf Region
    > Timekeeping And Punctuality
    > Introduction To Office Ethics
  • Stress
    > Identifying Stress
    > ‘Stress-Busting Techniques’
    > Activities To Practise ‘Stress-Busting Techniques’
  • Communication
    > Body Language, Words, And Tone Of Voice
    > Active Listening
    > Questioning For Clarity
  • Effective Written Business Communication
    > Correct Layout Of Letters And Emails
    > Correct Use Of Salutations
    > Basic Business English Punctuation And Grammar
  • Telephone Skills
    > How To Deal With Callers Professionally And Effectively
    > Telephone Etiquette
    > The ‘Do’s And ‘Don’ts’ Of Answering The Telephone

DAY TWO

  • Saying ‘No’ Constructively And Giving Alternatives
  • How To Effectively Handle Your Manager
  • Prioritising Tasks
    > Urgency And Importance
    > ‘ABC’ Method
  • Managing Your Key Result Areas And Tasks
  • Creating Effective Filing Systems
    > Identifying Different Methods Of Filing And Selecting The Best One
    > How To Ensure The Effectiveness Of Your Filing Systems
  • Basic Finance
    > Understanding And Managing Petty Cash Systems
  • Basic Stock Control And Stationery
    > Managing Stationery Supplies And Stock
Please select which course you would like to join

lishou diet pills usa exile diet pill how to make a healthy weight loss smoothie is there any diet pills on the market can i eat corn tortillas on keto diet can u eat pretzels on keto diet weight loss pill keto ketogenic weight loss support pills meta diabetic pill with keto how long do you have to fast for weight lossgolden goat cbd gummies review are cbd gummies good easy cbd isolate gummies cbd gummies in nys just cbd gummy bears 1000mg cbd gummy bears for tinnitus cannabis inflammation marijuana gummy cali cbd gummies 1000mg cbd pain relief products