Course Introduction:
Secretaries and administrators have an important role to play when it comes to creating and supporting a productive work environment and keeping organizations running smoothly. The admin team is expected to run daily operations smoothly and support executives including business owners in their jobs.
The Administrative Excellence for Secretaries and Administrators training course aims to give participants a better understanding of the ‘people’ and ‘individual’ skills required in the business world and transform their current competencies into superior ones. Upskill your administrative team to an uninterrupted productive atmosphere inside the organization.
Course Objectives:
- Define and develop key competencies for superior admin and secretarial skills
- Understand the organization’s policies and procedures
- Manage time effectively to adhere to task deadlines
- Develop technical skills to facilitate career advancement
- Set high standards for a productive work environment
- Enhance innovative mindset, problem solving and decision making skills
- Determine personality and behavioral traits of people
- Attention to detail when communicating, scheduling and reporting
- Stay updated with best practices and technology trends
- Strong verbal and written communication
Course Modules:
Module 1 – Organization and planning skills
Module 2 – Communication and correspondence
Module 3 – Documentation and record management
Module 4 – Attention to detail
Module 5 – Respect confidentiality
Module 6 – Time management
Module 7 – Calendar management
Module 8 – Presentation skills
Module 9 – Business writing
Module 10 – Engagement with people